By Amin Kef Sesay
The Sierra Leone Commercial Bank Limited (SLCB) has once more demonstrated competency within the banking sector in the country as it commendably and admirably prioritized and enhanced customer satisfaction during the festive season when there was a shortage of the Leone currency.
As a seasoned commercial bank, having experienced bankers, SLCB continues to firmly demonstrate its leadership qualities within the banking sector by swiftly responding to address the needs of its customers especially at the time of serious financial crisis just like the one that occurred during the festive season even as the problem still lingers.
Regardless of the fact that the bank is operating in a competitive business environment, however, the SLCB was able to adequately satisfy its customers by giving out up to five million Leones to any individual who wants to make a withdrawal, provided he or she has more than that amount in his or her account.
The bank has so far received praises and commendations from the majority of its customers especially top customers spoken to in the country. According to them, they were able to know that the “People’s Bank” in the country is SLCB.
“We are really satisfied with the operations of the Sierra Leone Commercial Bank which is a clear indication that it is people-centred and has a capable managerial team at the helm of affairs,” they furthered.
They highlighted that SLCB’s ATM Machine was up and running 24hours with cash availability during the festive season adding how customers were able to use SLCB electronics products such as mobile wallet banking, small world, money gram etc.
SLCB’s performance in the past five years borders on its commitment to excellent service, investment in human capital, exemplary corporate governance and innovation.
