By Amin Kef (Ranger)
In honor of Customer Service Week, NP (SL) Limited, on October 7, 2024, kicked off a week of celebrations to recognize its esteemed customers for their vital role in the company’s success. This global event emphasizes the significance of exceptional customer service and NP (SL) joined numerous organizations to mark the occasion.
The Chief Executive Officer of NP Sierra Leone, Saidu Mansaray, highlighted the company’s achievements, attributing them to a steadfast dedication to customer satisfaction. He stated, “Our consistent commitment to meeting the diverse needs of our esteemed clientele nationwide has fostered an environment of trust and reliability.”
Dr. Willette James, Communications Manager for NP Sierra Leone, reinforced the company’s ethos of prioritizing customer care. She emphasized the Management’s proactive engagement with customers and the importance of soliciting feedback to address concerns promptly. “This practice not only strengthens our relationship with customers but also underscores our commitment to continuous improvement,” she noted.
She further explained that expressing gratitude to valued customers is a key aspect of NP Sierra Leone’s mission. This initiative, Dr. Willette James added, reflects the company’s dedication to acknowledging its loyal patrons and recognizing their essential role in its growth.
As a leader in the importation and marketing of petroleum products, NP Sierra Leone has established itself as a significant player in the nation’s energy sector. With a robust presence across West Africa, including branches in Guinea, Liberia, Ivory Coast and The Gambia, NP Sierra Leone remains committed to excellence, innovation and national development.
The company’s strategic approach, centered around customer needs, has driven its impressive growth. NP Sierra Leone aims to ensure that quality petroleum products are readily accessible throughout the country, positioning Filling Stations in strategic locations, including hard-to-reach provincial areas. This initiative effectively bridges the gap between rural and urban communities, providing a steady supply of fuel.
One of the cornerstones of NP Sierra Leone’s success is its integration of cutting-edge technology to enhance service delivery. The installation of advanced calibrated pumping machines at its stations guarantees that customers receive the exact amount of fuel they pay for, fostering trust and confidence. This commitment to transparency has earned NP Sierra Leone the accolade of “1st for Customer Care,” solidifying its reputation as a customer-centric company.
The petroleum importing and marketing company also prioritizes local employment, hiring Sierra Leoneans at all levels of the organization and investing in training programs. This approach not only creates jobs but empowers the workforce, contributing to the country’s economic development and aligning with the Government’s local content policy.
In a bid to reduce carbon footprint, NP Sierra Leone introduced NP Gas, an environmentally friendly cooking solution certified by the Environment Protection Agency (EPA). This innovative product has gained popularity as a clean and reliable energy source, available in various sizes at Filling Stations and authorized dealers.
Further enhancing customer convenience, NP Sierra Leone launched the NP Smart Card, a digital payment solution that allows customers to purchase fuel without cash. This card, equipped with an embedded chip, can be recharged for future purchases, simplifying fuel management and enhancing security.
Continuing its commitment to innovation, NP Sierra Leone introduced the NP Energy Pass, an advanced smart card that facilitates cashless transactions at Filling Stations nationwide. With state-of-the-art security features, the NP Energy Pass offers instant SMS notifications for every transaction and includes measures for swift recovery in case of blockages due to incorrect password attempts.
The NP Energy Pass is accepted at multiple locations across Freetown and beyond, reinforcing NP Sierra Leone’s commitment to making energy products more accessible and convenient for all.
Additionally, NP Sierra Leone has unveiled mobile fuel tanks designed to streamline refueling operations. These 10,000-liter tanks, equipped with advanced safety and dispensing technology, ensure that fuel is readily available where needed while maintaining high safety standards.
As a responsible corporate citizen, NP Sierra Leone consistently supports social initiatives beyond the energy sector. The company has contributed to the development of sports, healthcare and education, including financing the construction of a Burns Unit at Connaught Hospital and providing essential school materials to underprivileged children.
NP Sierra Leone is also among the largest taxpayers to the National Revenue Authority, significantly contributing to the Government’s development projects.
With an unwavering commitment to innovation, customer care and national development, NP Sierra Leone continues to lead the petroleum sector in Sierra Leone, demonstrating its integral role in the country’s economic and social landscape.
