By Alvin Lansana Kargbo
Africell Sierra Leone has announced that it will introduce a new data plan on November 3, 2025, designed to enhance service quality, ensure fairness and maintain affordability for customers nationwide. The telecommunications company stated that the new bundle will provide faster, more reliable internet access while remaining fully compliant with the standards of the National Telecommunications Authority (NaTCA), the regulatory body responsible for overseeing and ensuring fair, transparent and efficient telecommunications operations in Sierra Leone.
According to Africell’s Media Relations Manager, Abdul Karim Sesay, the upcoming introduction reflects Africell’s continued commitment to improving customer experience and ensuring equitable access to data services across the country. He explained that the initiative is part of a broader effort to balance affordability with high service quality and consistent network performance.
Expanding on the rationale behind the new plan, Abdul Karim Sesay noted that the decision was guided by a need to manage network resources effectively while maintaining optimal internet speeds for all users. “The old ‘open’ unlimited model allowed a small number of heavy users to consume excessive bandwidth, which in turn slowed down internet speeds for others,” he explained. “With the new structure, we are introducing fairness and balance, ensuring that everyone enjoys a faster and more stable browsing experience.”
He clarified that the introduction of the new data plan does not mean the removal of unlimited access. “Customers will continue to enjoy unlimited browsing,” he emphasized. “What we are implementing is an internationally accepted best practice that regulates internet speed only after unusually high data consumption within a short period. It’s about fairness and maintaining service quality for all.”
Abdul Karim Sesay stressed that Africell remains committed to affordability. “Africell continues to be Sierra Leone’s most affordable and customer-focused network. This upcoming plan represents an upgrade in service quality, not a price increase,” he affirmed.
He further highlighted that the new structure will greatly improve browsing and streaming quality while reducing congestion across the network. “Customers can expect more stable connections and a smoother online experience throughout the day,” he said.
Reaffirming Africell’s transparency and customer engagement, Abdul Karim Sesay noted that the company has been engaging Civil Society groups, the media and online influencers to explain the objectives of the upcoming changes. He also emphasized that the initiative benefits all users, including those in rural areas, by ensuring that bandwidth is distributed equitably across the country.
Concluding, Abdul Karim Sesay reiterated that the introduction of the new data plan aligns with NaTCA regulations and global telecommunications standards. “This new initiative is about improving service delivery, protecting customer interests and reinforcing Africell’s mission to keep Sierra Leone connected through affordable, high-quality and reliable communication services,” he said.
