By Esther Wright
The Electricity Distribution and Supply Authority (EDSA) has announced a mandatory upgrade for all consumers using prepaid meters, effective 1st August 2024. Customers are required to purchase electricity tokens to facilitate this upgrade.
Upon purchasing the electricity token, customers will receive a 60-digit code segmented with separators every 20 digits. The code must be entered into the meter in 20-digit increments, waiting 15 seconds between each segment. Successful input will be confirmed by an indicator displaying ’02’ or ‘success’.
Notably, this 60-digit code will be issued only once per customer. The upgrade process will not be compatible with the following meter types:
– APATOR METERS
– MOMAS METERS
Customers using these non-compliant meters are advised to visit EDSA offices for meter replacements.
During the upgrade period, customers are encouraged to use telecom platforms (Q-Cell, Orange, and Africell) and aggregators such as Vendtech, Mercy Holdings, Lynx Solutions, Dycar, as well as EDSA offices, to easily procure tokens.
EDSA urges all customers to allocate 10 minutes to complete the upgrade process by the deadline of 30th October 2024 to avoid any disruption in electricity service. For assistance during the upgrade, customers can contact EDSA at 6721, via WhatsApp at 077672672, or through Facebook at [https://www.facebook.com/EDSASalone](https://www.facebook.com/EDSASalone).
It important to note that the upgrade exercise is entirely free of charge.
