By Amin Kef (Ranger)
NP-Sierra Leone Limited (NP-SL Ltd) continues to make significant strides in the country’s petroleum industry, earning widespread commendations for its effective and efficient service delivery. The company has been a steadfast player in the sector, navigating numerous challenges and emerging stronger each time.
Founded years ago by 35 selfless Sierra Leoneans, NP-SL Ltd has grown exponentially, infusing business-oriented initiatives that have transformed it into a formidable entity within the national and West African business landscape. The company boasts functional and vibrant operational branches in some countries in the sub-region.
A cornerstone of NP-SL Ltd’s success is its unwavering commitment to optimizing customer care. Recognizing the importance of customer satisfaction, the company imported and installed calibrated pumping machines at its various Filling Stations. These machines ensure the accurate dispensation of fuel, providing customers with the exact quantity paid for and displaying the corresponding price.
This move has instilled confidence among customers, eliminating the discrepancies associated with the older, less sophisticated machines. The transparent nature of petroleum transactions at NP-SL Ltd’s Filling Stations has enhanced the company’s reputation for fairness and reliability.
In line with its commitment to innovation, NP-SL Ltd introduced the NP Energy Pass, a smart card designed to facilitate a cashless flow of petroleum products across the country. This user-friendly card, equipped with high-security features, guarantees the protection of customer information. Users receive instant SMS notifications for every transaction and can recharge their cards at designated stations and the Head Office. The card also offers the convenience of transaction reversals and a One-Time Password (OTP) reset feature in case of a blocked card due to an incorrect password.
The NP Energy Pass is accepted at several stations, including NP Cotton Tree, NP Campbell Street, NP Brookfields, and many others. This initiative, part of the “FUBU” (For Us, By Us) drive, is steering the nation towards a cashless economy, allowing customers to independently fuel their vehicles while receiving real-time transaction updates.
NP-SL Ltd is also renowned for its Corporate Social Responsibility (CSR) initiatives, which significantly contribute to national development. The company has created jobs, ensured timely tax payments to the Government via the National Revenue Authority (NRA), and executed impactful CSR projects that have improved living standards.
Adhering to the Local Content Policy, NP-SL Ltd prioritizes employing competent Sierra Leoneans, thereby reducing poverty and improving lives. The company’s focus on utilizing local skills and talents aligns with the national development agenda and enhances entrepreneurship.
Thanks to the proactive measures and strategic procurement initiatives by NP-SL Ltd’s Board of Directors and Management, the country has not experienced fuel shortages in recent times. This steady supply ensures public consumption needs are met, further solidifying the company’s reputation as “1st For Customer Care.”
NP-SL Ltd’s success is not confined to Sierra Leone. The company has expanded its operations to Guinea, Liberia, Ivory Coast and The Gambia, where it continues to excel in service delivery and tax payments to the respective Governments.
The company’s introduction of NP Gas for cooking purposes has also been widely applauded. Available in various cylinder sizes, NP Gas is safe, efficient and environmentally friendly. It can be refilled at all major Filling Stations, making it a convenient choice for customers.
NP-SL Ltd remains a symbol of indigenous entrepreneurship in Sierra Leone, wholly owned by Sierra Leoneans. By giving employment preference to locals and embracing innovative practices, the company sets a high benchmark in the petroleum industry, benefiting Sierra Leone and the surrounding region.
In conclusion, NP-SL Ltd’s ongoing success and commitment to innovation, customer satisfaction and community development continue to make it a premier and sustainable business entity in the country and beyond.
