NP-SL Ltd Places Serious Priority on Enhanced Customer Care Satisfaction   

By Amin Kef Sesay

Feedbacks received from the vast majority of the general public relating to the operations of the National Petroleum Sierra Leone Limited (NP-SL Ltd) and its contributions to national development indicate that the company is indeed doggedly committed to prioritize enhanced and utmost customer care satisfaction while conducting business transactions.   

The company is proud of partnering with business savvy individuals to open Filling Stations in various parts of the country.

Since it was established by 35 Sierra Leoneans, who bought shares from the Government years back, the company has grown from leaps and bounds; weathering storms that would have run it down. But the resolve of its shareholders and Management to succeed has been the centrepiece that has propelled NP-SL Ltd to a higher pedestal, equal to none in the sub-region.

Despite the above, the selflessness and commitment of the shareholders have made it possible for the company to empower many Sierra Leoneans and at the same time put it at a vantage position to continue to open more filling stations across the country.

NP-SL Ltd has cordially maintained a good business relationship with its numerous customers right across the sub-region where it has its presence and most have confessed that they are realizing optimum satisfaction in dealing with the company.

The company is also known for offering Sierra Leoneans affordable NP Gas cookers of various sizes, which are safe and very friendly to use. NP Gas cookers could be purchased at all their filling stations across the country and the very gas is also sold to replenish those that have been used.

The National Petroleum (NP) of Sierra Leone is 100% indigenously-owned and has been providing various jobs to residents across the country and even in neighbouring countries, thereby reducing poverty to a considerable level.

It is also on record that the NP is one of the largest taxpayers to the National Revenue Authority (NRA), financially empowering the Government to roll out various development projects.

The company has been lauded for its invaluable contributions towards building up the country’s economy.

As a serious petroleum business entity, NP-SL Ltd is proud of having various filling stations in various parts of the country and it is vibrantly functioning in Guinea, Liberia, Ivory Coast and the Gambia.

Without mincing the truth, the company has a capable and competent managerial team at the helm of affairs, which from time to time comes up with good initiatives, always ensuring that those initiatives are effusively, effectively implemented to create value for money.

Since it was established by 35 Sierra Leoneans, who bought shares from the Government years back, the company has grown from leaps and bounds; weathering storms that would have run it down. But the resolve of its shareholders and Management to succeed has been the centrepiece that has propelled NP to a higher level, equal to none in the sub-region. The synergy that runs through its members of staff has also contributed to the company’s growth.

The selflessness and commitment of the shareholders have made it possible for the company to empower many Sierra Leoneans and at the same time put it at a vantage position to continue to open more filling stations across the country.

The company deals with individuals and various sectors of society, always ensuring that its various petroleum products are available and are sold at affordable prices. This keen symbiotic relationship with its customers has been paying huge dividends, always resulting in a win-win situation, making NP very endearing to all and sundry.

The regulatory institution of the different petroleum companies in the country, Petroleum Regulatory Agency, has lauded NP-SL Ltd for its efficient service delivery wherever it is operating.

When people talk of the steady and effective implementation of the Local Content Policy, NP stands out tall as it is truly has 100% indigenes, particularly in Sierra Leone, as workers. This is one of the factors that have made the company to be a success story.

NP-SL Ltd is doing exceptionally well in all the countries it is functioning and indeed there are prospects for further expansion.

It can therefore be justifiably asserted that the National Petroleum- Sierra Leone Limited is the country’s reliable fuel provider as it always ensures that its stockpile is always at an appreciable level.

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The Calabash Newspaper
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