By Amin Kef (Ranger)
NP Sierra Leone, a prominent fuel supplier, joined the global celebration of Customer Service Week by expressing its gratitude to its cherished customers. This event, which took place on Friday, October 6, 2023, highlighted the company’s unwavering commitment to excellent customer service.
Customer Service Week is an annual worldwide celebration that emphasizes the importance of exceptional customer service. NP Sierra Leone marked this occasion by distributing gift bags to its loyal customers at various Filing Stations across the East, Central, and West End of Freetown.
The charismatic, erudite and result-oriented General Manager of NP-Sierra Leone, Saidu Mansaray, expressed the company’s dedication to customer satisfaction, stating, “Nothing brings us maximum fulfillment than making our customers smile. We cherish the satisfaction of our esteemed customers. That’s why we go the lengths and breadths to ensure we provide you with quality and maximum satisfaction. We take pride in always providing the best because we are 1st For Customer Care. You can count on us to supply your fuel needs.”
He further reassured customers by saying, “We want you to know that we appreciate you for buying our products and sticking with us all year around. We will continue to provide for your fuel needs through and through.”
Acting Sales Manager at NP-SL, John Conteh, emphasized the significance of Customer Service Week, which typically spans from Monday, October 2, to Friday, October 6, 2023. He noted that this global celebration is an opportunity to highlight the vital role of customer service in successful business practices and the growth of their company.
Conteh also stressed the importance of safety, explaining that NP Sierra Leone conducts regular training programs for Station Managers and Pump Attendants to equip them with essential skills for managing critical infrastructure and handling emergencies.
He added that NP Sierra Leone’s success is rooted in its unwavering commitment to customer satisfaction and an exceptional dedication to meeting the diverse needs of its esteemed clientele across the nation.
Communications Manager at NP Sierra Leone, Dr. Willette James, highlighted the company’s ethos of prioritizing customer care. She noted that Management actively seeks feedback and promptly addresses concerns, strengthening customer relationships and emphasizing NP’s commitment to continuous improvement.
As part of their Customer Service Week celebration, NP Sierra Leone distributed gift bags at various Filling Stations across Freetown, a gesture demonstrating the company’s commitment to appreciating its loyal customers and acknowledging their role in its success.
NP Sierra Leone has consistently shown its dedication to delivering excellent customer service and nurturing lasting relationships with its clientele.
In addition to celebrating its customers, NP Sierra Leone was also honored by Access International Business Studies (AIBS) during Customer Service Week, reinforcing the idea that celebrating others brings one’s own celebration.
NP Sierra Leone reiterated its commitment to customer service with the hashtags #1stForCustomerCare, #NPSLTD, #SafetyIsParamount, and #NPGas.
As NP Sierra Leone concludes its Customer Service Week celebration, the company shared a video which captures highlights of the week, showcasing the genuine appreciation and dedication to customer care that defines their ethos.
NP Sierra Leone is a leading fuel supplier known for its unwavering commitment to customer satisfaction and safety. With a strong presence in Freetown and beyond, the company has established itself as a reliable source for high-quality fuel products.
