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QNET Denounces Scammers for Illegally Using Its Name

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By Amin Kef Sesay

QNET, a 26-year-old lifestyle and wellness-focused global direct selling company has been made aware of a news item in Daybreak Newspaper published on June 25th, 2024, with the headline: “QNET Staff Dragged for Fraud”. The story alleges that an individual named, Alie Mohammed Conteh, who is being charged for conspiracy to defraud and obtaining of money by false pretence, is an employee of QNET. This claim is completely false and without basis.

QNET does not have any employees in Sierra Leona and is not associated with the individual in question. QNET stated how it is aware of the misuse of its brand name by unscrupulous individuals for illegal activities and strongly condemns such actions.

The company wishes to clearly state that it has no involvement whatsoever in these reprehensible actions and strongly condemns the unauthorized use of its brand name by dishonest individuals or group.

QNET is a prominent wellness and lifestyle company that provides a wide range of products in areas of health, wellness, lifestyle and education, utilizing the power of e-commerce. Thousands worldwide have experienced the benefits of the company’s offerings, with many opting to become Independent Representatives (IRs). This allows them to establish their own sales business by promoting QNET products.

The lifestyle and wellness-focused business entity strictly forbids its IRs from engaging in any form of unethical or illegal activities in the conduct of their direct selling business. Where necessary, QNET collaborates with law enforcement and relevant Government agencies to support investigations into instances where individuals have unlawfully exploited the QNET name for criminal purposes.

QNET has also taken significant steps to address disinformation about the company, its business model and the direct-selling industry in general in the Sub-Saharan Africa region and has established a WhatsApp compliance hotline +233256630005 where violations can be reported.

ABOUT QNET
QNET, a global lifestyle and wellness company uses a direct selling business model to promote unique products that enable people to take charge of their health, well-being and lifestyle.
Since 1998, QNET’s innovative products and e-commerce-driven business model have helped build a global community of satisfied customers and micro entrepreneurs, who are driven by the mission of RYTHM – Raise Yourself To Help Mankind. Popular product brands offered by QNET include the Bernhard H. Mayer range of luxury watches and jewellery, HomePure range of home care products, the Amezcua wellness range, Physio Radiance personal care range, and QVI branded holiday packages.

QNET proudly exemplifies high industry standards and is a member of numerous Direct Selling Associations worldwide. Its active engagement in several global sports sponsorships including its role as the official direct selling partner of the Manchester City Football Club (MCFC) and the Confederation of African Football (CAF), highlights the company’s commitment to excellence. Discover a world of new possibilities with QNET by visiting www.qnet.net

As a 100% Sierra Leonean Initiative… Parliament Ratifies Landmark Gento Group Seaport Concession Agreement

By Amin Kef (Ranger)

In a landmark decision, Sierra Leone’s Parliament has ratified a Concession Agreement with Gento Group of Companies (SL) Limited for the development of a state-of-the-art seaport project. The agreement, passed on July 11th, 2024, marks a significant milestone in the country’s infrastructure development and economic growth strategy.

The project, located in the Dublin and Ricket communities of Banana Island and Kent, respectively, aims to establish a world-class seaport facility. According to the Speaker of Parliament, The Right Honourable Solomon Sengehpoh Thomas, the project holds immense promise for Sierra Leone, emphasizing its potential to enhance national revenue streams and bolster economic stability.

The Deputy Speaker, Hon. Ibrahim Tawa Conteh, urged financial institutions to provide robust support for the seaport’s realization, underscoring its pivotal role in transforming Sierra Leone into a regional transshipment hub.

Hon. Aaron Aruna Koroma highlighted the historical significance of the project, noting it as the first 100% Sierra Leonean-owned initiative of its scale. He praised Gento Group’s CEO, Mohamed Gento Kamara, for his vision and commitment to national development, foreseeing substantial benefits in terms of job creation, economic stimulation and infrastructure enhancement.

Hon. Abdul Karim Kamara, Opposition Whip pointed out that they have seen school, community center and health center constructed in the project area before commencement of the project.

“We have seen effective community involvement and participation. The company is ours and we should own it as it will empower our people, especially young people. I see economic growth based on this agreement,” he continued.

Hon. Dixon Rogers, Chief Whip of Parliament, said the agreement is for all Sierra Leoneans. “It will boost tourism potential, maintain the old edifice that is in Banana Island, it will support community development, create businesses and provide $50,000 annually for community development for the people,” he stated saying whatever they can do as a Government to support the project they must do.

Members of Parliament echoed these sentiments, affirming their oversight commitment to ensure the project’s transparent and efficient implementation.

Minister of Transport and Aviation, Alhaji Fanday Turay, outlined the strategic importance of the seaport in meeting the country’s burgeoning trade demands. With a natural deep-water harbor boasting a depth of 23 meters—the deepest in Africa—the facility is poised to accommodate significant cargo volumes, potentially handling up to 60 million tons annually. The Minister emphasized the project’s alignment with global standards, anticipating a substantial economic impact through job creation and revenue generation.

The seaport is expected to commence operations within three years, with projections indicating initial profitability margins and long-term economic benefits. It is positioned to attract international shipping lines, bolster export capabilities and streamline import processes, thereby reducing costs of goods, services and enhancing national competitiveness.

Environmental sustainability remains a priority, with comprehensive measures in place to mitigate ecological impacts. Local communities are set to benefit through employment opportunities and community development initiatives, underlining Gento Group’s commitment to inclusive growth.

Alhaji Fanday Turay reiterated the seaport project as a cornerstone of President Julius Maada Bio’s vision for national progress and prosperity. The unanimous ratification by Parliament underscores bipartisan support for advancing Sierra Leone’s infrastructure and economic landscape into a new era of growth.

The approval of the Gento 100% Sierra Leonean Seaport Project signals a transformative phase in the nation’s development trajectory, promising far-reaching benefits for generations to come.

With New 600-Bed Multipurpose Complex at 34 Military Hospital… Dr. Fatima Bio Emerges as Champion of Change & Women’s Empowerment

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By Amin Kef (Ranger)

First Lady Dr. Fatima Maada Bio, a distinguished human rights activist, writer and artist, has become a beacon of hope and progress in Sierra Leone. Serving as the First Lady of the Republic of Sierra Leone, she is renowned for her unwavering dedication to women’s empowerment, public health, and social development across the African continent.

Dr. Fatima Bio has been a vocal advocate for gender equality, championing the rights of women and girls from the grassroots level to the United Nations. Her flagship “Hands Off Our Girls” initiative has made significant strides in reducing sexual and gender-based violence, early marriage, teenage pregnancy and child trafficking in Sierra Leone and beyond. The First Lady’s efforts have raised public awareness about crucial issues such as HIV/AIDS and cancer, enhanced access to justice and ensured the availability of free sanitary pads for school children.

In a monumental move, Dr. Fatima Bio spearheaded the transformation of the “34 Military Hospital” in Freetown. This facility has expanded from a 70-bed medical center to a 600-bed multipurpose hospital complex, featuring a Centre of Excellence dedicated to the care of survivors of sexual and gender-based violence. This ultramodern hospital is now the largest in the country, equipped with the latest medical technology and state-of-the-art facilities, promising top-quality healthcare for the people of Sierra Leone.

The hospital includes a Nursing School aimed at training a new generation of healthcare professionals, as well as a dedicated Center of Excellence for Survivors of Rape Victims, providing comprehensive care including medical treatment, psychological support and legal assistance. The hospital’s specialized wards for men, women and children ensure that all patients receive tailored care in a comfortable and secure environment.

Her leadership in healthcare extends beyond hospital walls. In 2023, she was appointed the Champion for Adolescent Girls and Young Women by the Joint United Nations Programme on HIV and AIDS (UNAIDS). Her advocacy for the Education Plus initiative, launched by UNAIDS, UNESCO, UNICEF, UNFPA and UN Women, seeks to prevent HIV infections through free, quality secondary education for all African children, supported by comprehensive empowerment programs.

Her commitment to education is unwavering. Recognizing its power to uplift individuals and communities, Dr. Fatima Bio has advocated for improved access to education, enhanced school infrastructure and scholarship programs, opening doors of opportunity for countless young minds.

The First Lady’s dedication to social welfare and community development is reflected in her multifaceted initiatives. Through strategic partnerships and grassroots engagement, she continues to drive progress, inspire hope and foster resilience across Sierra Leone. Her efforts were honored during the 18th Graduation Ceremony of the Regional Maritime University in Accra, Ghana, where she received an Honorary Doctor of Letters degree for her contributions as a gender advocate and role model.

Her Excellency’s international advocacy for survivors of rape, the fight against menstrual stigmas and the enactment of laws prohibiting child marriage and promoting gender empowerment highlight her relentless pursuit of justice and equality. Dr. Fatima Bio calls for enforceable laws and policies to punish discrimination and urges stakeholders to act decisively for the inclusion and meaningful participation of women in all sectors, including the maritime industry.

Dr. Bio’s visionary leadership and tireless efforts have earned her recognition as a catalyst for societal transformation. Her initiatives have touched the lives of countless individuals, driving positive change and shaping a brighter, more equitable future for Sierra Leone and beyond.

As Sierra Leone continues its journey of growth and development under President Bio’s leadership, Dr. Fatima Maada Bio’s role remains instrumental in shaping the nation’s future. Her courage, compassion, and relentless pursuit of positive change make her a beacon of inspiration and a driving force for progress, embodying the hope and resilience of Sierra Leone.

 

 

Bar Association to Convene Extraordinary General Meeting on July 16

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By Alvin Lansana Kargbo

The new Sierra Leone Bar Association (SLBA), under the leadership of Madam Tuma Adama Gento Kamara (nee Jabbi, has disclosed that it  will be holding an Extraordinary General Meeting (EGM) scheduled for Tuesday, July 16, 2024. It further stated that the meeting will be convened promptly at 2:30 p.m. at Cathedral House, No.3 Gloucester Street in Freetown maintaining that it is restricted to only fully paid-up members who have settled their Annual Subscription fees.

Madam Tuma Adama Gento-Kamara recently reiterated her dedication to advancing the Sierra Leone Bar Association and ensuring the rule of law and democracy are upheld in the country.

She expressed her gratitude to the lawyers who supported her based on her manifesto, outlining her vision for improving the Association’s standards. She highlighted plans for educational initiatives such as scholarships and internship programs, as well as a new Secretariat building and pension provisions for retired lawyers.

The SLBA President also shared her vision for the Sierra Leone Bar Association, aiming to “raise the bar” by enhancing standards, empowering members, and addressing welfare issues. She announced plans to secure land and construct the first-ever Sierra Leone Bar Association Secretariat.

Addressing recent controversies, Madam Tuma Adama Gento-Kamara condemned the actions of Augustine Sorie-Sengbe Marrah and Wara Serry-Kamal for convening an Extraordinary General Meeting, calling it illegal and disruptive. She urged them to adhere to the law and cease their actions immediately.

The Bar Association President mentioned her willingness to engage dissatisfied members and explore mediation opportunities with the Acting Chief Justice and other legal profession key players to resolve ongoing disputes.

Madam Tuma Adama Gento Kamara called for swift action by the Attorney General’s office and Parliament to address the Tribunal Report, underscoring the importance of preserving the rule of law.

It could be recalled that, the Ministry of Information and Civic Education during its weekly press conference on Tuesday, July 9, 2024,t featured notable speakers, including the President of the Sierra Leone Bar Association, Madam Tuma Adama Gento-Kamara (Nee Jabbi). The press conference addressed various significant issues, including the findings and recommendations of the Tribunal investigating Lara Taylor Pearce and her Deputy.

According to Madam Tuma Adama Gento-Kamara (Nee Jabbi) the Tribunal has concluded its investigations and handed over their report to the President of the Republic of Sierra Leone in accordance with the 1991 Constitution.

She noted a procedural issue stating that the Tribunal should have only investigated the Auditor General, leaving the Deputy Auditor General’s matter to the Audit Service Sierra Leone Board. Director of Public Prosecutions, Osman Kanu, clarified that the Deputy was investigated for periods when he acted as Auditor General.

Tuma Adama Gento Kamara ended up urging the Attorney General and the Ministry of Justice to expedite the necessary steps, emphasizing the principle of separation of powers and the need for each Government branch to perform its constitutional duties.

“That is the beauty of democracy and the rule of law,” she remarked, calling for a speedy resolution before Parliament goes on recess.

CARL-SL Concludes Engagement with Parliamentary Committee on Human Rights, Electoral Justice & Security

Centre for Accountability and Rule of Law Sierra Leone (CARL-SL)

By Foday Moriba Conteh

The Centre for Accountability and Rule of Law Sierra Leone (CARL-SL), supported by the Open Society Foundation (OSF), concluded an engagement meeting on Wednesday, 10th July 2024, with the Parliamentary Oversight Committee on Human Rights. The meeting, held at the Speaker’s Conference Room in Parliament, focused on human rights, electoral justice and security sector accountability concerning the 2023 General Elections in Sierra Leone.

During the engagement, Francis Langumba Keili, Chief of Staff at the Office of National Security (ONS), did a presentation on security sector accountability and electoral justice, while Jeremy Simbo, Head of Programs at CARL, addressed incidents of alleged election-related violence during the 2023 general elections.

In his address, the Chairman, Parliamentary Oversight Committee on Human Rights, Hon. Abdul Karim Koroma welcomed the presentations and encouraged the team to take members through and see how best, as a Committee they will be able to absorb the materials presented and to address possible threat to national security and make corrections or amends.
He expressed worries about peace because without peace, he said no nation can stand by itself and hope that the deliberations would match the challenging times.

In his presentation, the Chief of Staff at the Office of National Security (ONS)Francis Langumba Keili said that since its independence, Sierra Leone is said to have repeatedly experienced election-related violence in every electoral cycle and the 2023 general elections landscape was replete with political tension.

He added that some of the major impediments that were fraught with the 2023 general elections, revolved around, but not limited to heightened political tensions and violence.

The peaceful conduct of elections, he said is a catalyst to creating the enable environment to strengthen governance stability and institutions to respond to the needs of citizens, enhance the social contract as well as consolidate the dividends of democratic governance in Sierra Leone.

He concluded by emphasizing that the aim of the presentation is to highlight the critical challenges that are inherent in security sector accountability and electoral justice with some plausible recommendations for deliberation.

On his part, Jeremy Simbo, Head of Programs at CARL said with support from the Open Society Foundation (OSF) and through their monitors in various districts, incidences of alleged election cases were reported before and during the 2023 general elections.

He said for the purpose of the engagement he is presenting a random sample of the incidences of alleged election cases reported and they were captured in keys areas like Mile 91, Moriba Town/Rutile, Koinadugu, Pujehun etc.

According to him, those cases were reported to the Police and up till date there has been no outcome received from the Police Investigation.

Following the presentations, a question-and-answer session Committee members asked pertinent questions and made comments. The Parliamentary Oversight Committee on Human Rights commended CARL-SL for the engagement and for highlighting the reported election cases. They assured that the matters highlighted would be followed up on.

Africell Unveils Inaugural Late-Night Show Featuring Jimmy B

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By Foday Moriba Conteh

Africell Sierra Leone has on Thursday July 11, 2024 unveiled its first-ever late-night entertainment show starring Jimmy B, hailed as the Godfather of Sierra Leonean music. The highly anticipated launch event took place at Lumley Beach’s Paradise Beach Lounge, marking a historic milestone in the nation’s entertainment landscape.

Jimmy B, renowned for revolutionizing Sierra Leone’s music scene in the post-civil war era,with the establishment of Paradise Records in the late 90s, aims to spotlight the nation’s rich cultural heritage and talent through this innovative venture. Paradise Records played a pivotal role in talent discovery and fostering the music industry’s growth during its formative years.

“The essence of this late-night show is to showcase Sierra Leonean culture and provide a platform for all forms of talent, whether budding or established,” explained Jimmy B.

He applauded Africell for its steadfast support of Sierra Leone’s entertainment sector and expressed enthusiasm for collaborating with the telecommunications giant known for its robust commitment to corporate social responsibility.

“This initiative builds upon a long-term vision I’ve been nurturing. It’s designed to elevate our entertainment industry on both national and global stages, empowering artists to gain recognition and thrive through their craft,” he added.

Jimmy B disclosed that he has been diligently working on this project, accounting for his recent absence from the industry spotlight. His primary objective remains advancing Sierra Leone’s entertainment sector to achieve international acclaim.

Scheduled to air every Monday at 10:00 p.m. on AYV TV, Africell’s Facebook page, Afriradio and other prominent radio stations nationwide, the show aims to cater to diverse segments of the entertainment community, drawing audiences from across the globe.

This groundbreaking late-night show signifies a monumental leap forward for Sierra Leone’s entertainment realm, promising to spotlight the country’s vibrant cultural tapestry on a global scale.

 

U.S. HIV/AIDS Prevention Program Boosts Waste Management at RSLAF Benguema Facility

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By Esther Wright

The U.S. Embassy in Freetown’s Department of Defense HIV/AIDS Prevention Program on June 18, 2024, handed over a new waste disposal and incineration system to the Republic of Sierra Leone Armed Forces Training Center at the Benguema Medical Inspection Facility. This initiative is part of a broader U.S. government effort to curb the spread of HIV/AIDS within both the military and the general public.

Proper disposal of medical waste is crucial in preventing the transmission of HIV/AIDS and other infectious diseases. The new waste disposal system will enable Sierra Leonean military medical personnel to separate hazardous medical waste from general garbage effectively, thereby reducing the risk of infections within the medical facility and neighboring communities. The U.S. Embassy expressed pride in collaborating with the medical facility to improve health outcomes for Sierra Leoneans.

Colonel Mohamed Alie Kamara, Commanding Officer at Bengeuma, extended his gratitude to the U.S. Department of Defense HIV/AIDS Prevention Program and the American government. He praised the project as a commendable initiative and urged his staff to diligently segregate medical waste before using the disposal system. Major Ogirima, Chief of the U.S. Embassy Freetown’s Office of Security Cooperation, officiated the handover ceremony. He assured the Sierra Leone Armed Forces of continued support from the United States in preventing the spread of HIV/AIDS and enhancing overall infection control measures.

 

Attorney General Defends Criminal Procedure Act 2024 Amidst Public Outcry Over Jury System Abolition

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By Amin Kef (Ranger)

In a fervent appeal to President Julius Maada Bio, Leon Jenkins-Johnston, Esq., former Ombudsman of the Republic of Sierra Leone, has voiced strong opposition to the recently passed Criminal Procedure Act 2024, which eliminates the right to trial by jury. Jenkins-Johnston emphasized the constitutional significance of jury trials, citing historical and legal precedents to support his plea.

Drawing from the legacy of the late J.B. Jenkins-Johnston, Jenkins-Johnston highlighted a 14-year-old article by the esteemed jurist, underscoring the importance of jury trials in maintaining justice and liberty. He expressed shock and dismay at the Parliament’s decision, noting that the initial draft of the bill included provisions for jury trials, which were subsequently removed.

“The removal of jury trials is a dangerous move that undermines the fundamental rights guaranteed by the Constitution of Sierra Leone,” said Jenkins-Johnston. He referenced Blackstone’s Commentaries, emphasizing that trial by jury is a cornerstone of English law and a vital privilege for citizens.

The passage of the Criminal Procedure Act 2024 by a vote of 65 to 38 has sparked widespread concern about the future of the criminal justice system in Sierra Leone. Legal experts and concerned citizens have called on President Bio to withhold his assent to the bill and send it back to Parliament for reconsideration.

Morison Siaffa Gbaya, Esq., in a recent article, also expressed dissatisfaction with the abolition of the jury system. He pointed out that while jury trials are a hallmark of the English legal tradition, many countries with robust legal systems do not practice jury trials. Morison Gbaya argued that the jury system’s abolition should be carefully evaluated, considering both global practices and local realities.

Jenkins-Johnston echoed these sentiments, urging President Bio to protect his legacy and democratic credentials by rejecting the bill in its current form. “We plead with you, Your Excellency, to defend the Constitution and the rights of our citizens,” he implored.

As the debate continues, legal scholars and civil society organizations are calling for comprehensive law reform and public engagement to ensure that the criminal justice system in Sierra Leone remains fair and just. The decision now rests with President Bio, who is urged to act in the best interests of the nation and its people.

It could be recalled that, in a historic decision, Parliament has recently unanimously voted to pass the “Criminal Procedure Act, 2024” into law. This significant legislation marks a major milestone in Sierra Leone’s justice delivery process, according to the Attorney General and Minister of Justice, Mohamed-Lamin Tarawalley.

The new Act will repeal and replace the Criminal Procedure Act of 1965, a move that has been over 20 years in the making. Efforts to review, repeal and replace the outdated 1965 Act have spanned more than two decades, culminating in this pivotal moment.

The Attorney General highlighted that this achievement aligns with President Dr. Julius Maada Bio’s manifesto promise and the performance contract signed by the Attorney General and Minister of Justice. The Attorney General’s office set a timeline for this legislative overhaul, and through dedicated leadership, has successfully delivered on this commitment.

Morison Siaffa Gbaya, Esq., detailed the complexities of the jury system’s abolition, noting that while the jury system is practiced in many countries, it is not universal. He emphasized that the jury system’s decline in many parts of the world demonstrates that it is not the sole path to justice. Countries with the civil law tradition, including many in Europe, Latin America, and Asia do not universally practice jury trials, yet they maintain robust legal systems.

Furthermore, he highlighted that some common law countries have also abandoned the jury system due to judicial and public dissatisfaction, including Malaysia, Singapore, South Africa, and India. He also argued that the focus should be on adopting models that fit Sierra Leone’s unique socio-economic, cultural, and political realities.

The crux of the debate centers on whether the abolition of the jury system meets the threshold of judicial and public dissatisfaction. If not, Morison Gbaya urges civil society organizations and legal experts to lobby the Presidency to withhold assent until Parliament reconsiders its stance on the jury system. He advocates for a reformed jury system adapted to Sierra Leone’s domestic realities, rather than its outright abolition.

In conclusion, the Criminal Procedure Act 2024 has sparked a significant debate about the future of justice in Sierra Leone. While some view it as a necessary modernization of an outdated system, others see it as a threat to fundamental rights. The ultimate decision now lies with President Bio, whose action will shape the trajectory of Sierra Leone’s criminal justice system.

Go and Grab Your National ID Card

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By Amin Kef (Ranger)

 The National Civil Registration Authority (NCRA) has extended the deadline for obtaining biometric identity cards in Sierra Leone to December 31, 2024. This extension provides citizens and foreign residents ample time to secure their necessary identification.

The NCRA is actively issuing various categories of ID cards, including:

National Identity Cards: For Sierra Leoneans aged 12 and above.
ECOWAS ID Cards: Available on demand for Sierra Leoneans and ECOWAS citizens.

Non-National ID Cards: Mandatory for all foreign residents in Sierra Leone, except those with diplomatic waivers. Foreign nationals are strongly encouraged to acquire these cards.

The National ID Card simplifies various aspects of life in Sierra Leone, including:

– Financial Transactions: Facilitates smoother dealings at banks, forex bureaus, and insurance companies.
– Vehicle Purchase: Simplifies vehicle registration and licensing.
– Job Registration: Required by public and private employers during recruitment.
– NASSIT Enrollment: Essential for enrolling with the National Social Security and Insurance Trust.
– Property Matters: Necessary for buying land or registering property.
– Education and Exams: Required for enrolling in schools and universities and taking public exams.
– SIM Registration: Mandatory for registering SIM cards.
– Life Events: Eases the registration of births, deaths, marriages, and other significant events.
– Immigration Matters: Needed for applying for residency or work permits.
– Business Startups: Simplifies business registration and incorporation.

The parliamentary ratification of the ID Card Agreement mandates the use of the National Identification Number (NIN) for accessing various services. Applicants for work and residence permits must present their Non-National ID Cards, which include their NIN, at the relevant ministry or department for processing.

This initiative aims to enhance citizen safety and streamline local transactions. Biometric ID Cards, now required at checkpoints nationwide, offer secure personal information storage while providing access to essential services. The NCRA emphasizes that the National ID card is more than just an identification tool; it is a key to a future of convenience and security.

Residents aged 12 and above can obtain their National ID Card at designated NCRA centers across the country. Non-citizens must also apply for the Non-National ID Card for permits. The NCRA Centers for ID Card Application and Processing are located at:

1. NCRA Headquarters, 2 Walpole Street, Freetown
2. NCRA Office, 23B Off Kingharman Road, Freetown
3. NCRA Office, Kennedy Street, Freetown
4. NCRA Branch Office, Lumley Road, Freetown (By the Roundabout)
5. NCRA Office, Waterloo along the Freetown Highway (Opposite the Police Station)
6. NCRA Offices in the Regional Headquarter Towns of Bo, Kenema, Makeni, and Port Loko

To increase accessibility, corporate facilities are also available. Organizations and institutions such as Ministries, Departments and Agencies (MDAs), foreign missions, financial institutions, etc., can contact the following numbers for service details:

+232-33-433-333
+232-30-500-000
+232-78-221-812

Email inquiries can be sent to idverification@ncra.gov.

The NCRA is committed to ensuring that the national ID card serves as a gateway to a secure and convenient future, reinforcing its role in Sierra Leone’s socio-economic development.

 

NP (SL) Takes Customer Care Excellence to a Higher Pedestal

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By Amin Kef (Ranger)

NP (SL) Ltd has been recognized as the top business entity for customer care in Sierra Leone. Specializing in various petroleum products, the company has garnered widespread acclaim for the cordial, efficient and professional services provided by Station Managers and Filling Station Pump Attendants across the country.

The company’s commitment to exceptional customer service is deeply ingrained in its mission. NP (SL) Ltd’s staffs are thoroughly trained to meet customer needs, ensuring satisfaction remains a core focus. This dedication to customer satisfaction has not gone unnoticed, with Ministries, Departments, Agencies, non-governmental organizations and private institutions signing Memoranda of Understanding with NP (SL) Ltd for fuel supply under a hire purchase agreement, allowing payment at a later date. This customer-friendly approach has proven to be a successful business strategy, facilitating convenience and strengthening customer relationships.

Founded by 35 Sierra Leoneans who acquired shares from the Government, NP (SL) Ltd has grown significantly, overcoming numerous challenges to become a leading company in the sub-region. The determination and commitment of its Shareholders and Management have been pivotal in its success, empowering many Sierra Leoneans and enabling the expansion of Filling Stations nationwide.

Beyond its core business of marketing petroleum products such as petrol, diesel, gas and various lubricants, NP (SL) Ltd is also known for its affordable NP Gas cookers. Available in various sizes, these cookers are safe, user-friendly and sold at NP Filling Stations and by authorized dealers nationwide. The company also provides gas refills, ensuring continuous usage for customers.

NP (SL) Ltd’s dedication to operating in line with international standards and best practices ensures that customers always receive value for their money. Most NP-affiliated Filling Stations are equipped with modern, calibrated pumping machines that are transparent and accurate in measurement. Pump attendants are courteous, well-mannered and always ready to assist customers.

One satisfied customer, Felix Sesay, an engineer, shared his positive experience with the NP Smart Card: “I always carry my NP Smart Card with me. It’s convenient and secure, allowing me to refuel without needing cash on hand. The card’s security features are unique and reliable.”

In addition to the Smart Card, NP (SL) Ltd has introduced the Access and Energy Pass Card to promote a cashless economy. This smart card offers high-security features, instant SMS notifications and the ability to recharge at designated stations. Customers can also reverse transactions and receive real-time updates, further enhancing convenience.

To improve refueling operations’ efficiency and safety, NP (SL) Ltd recently launched state-of-the-art mobile fuel tanks. Each tank has a 10,000-liter capacity and is equipped with advanced safety and dispensing technology, including real-time monitoring capabilities.