By Amin Kef Sesay
The National Petroleum- Sierra Leone Limited is renowned for operating an open door policy putting premium on Customer Care for which it has earned the company the accolade First for Customer Care. The company is always in a position to welcome enquiries from members of the public on issues which they are dissatisfied with, suggestions on how improvements could be made as well as inputs which are believed could enhance service delivery and the like.
All what are the customers raise are not treated with levity but with utmost importance taking them into consideration when taking vital decisions on the way forward. This strategic stance has placed the company at an enviable position and serves as a way of confronting some of the challenges it is grappling with.
Locally and internationally it has been proven a million plus times that the most outstanding petroleum entity that is seriously functioning in this country is indisputably the National Petroleum (NP) Sierra Leone Limited, a company that many have lauded for its immense and positive contributions towards the country’s development strides.
It is among the few business entities that can boast of successfully opening state of the art branches of Filling Stations in Guinea, Liberia, Ivory Coast and the Gambia.
This 100% indigenously-owned company has so far offered various job opportunities to residents in the afore-mentioned countries, thereby reducing poverty to a considerable level. Besides, it is further recorded that it is one of the largest taxpayers to the National Revenue Authority (NRA), financially empowering the Government to roll out various development projects.
Among the outstanding features that NP possesses is its competent managerial team, which from time to time comes up with good initiatives, always ensuring that they are effusively, effectively implemented to create value for money. Since it was established by 35 Sierra Leoneans, who bought shares from the Government years back, the company has grown from leaps and bounds; weathering storms that would have run it down. But the resolve of its shareholders and Management to succeed has been the centrepiece that has propelled NP to a higher level, equal to none in the sub-region.
If you ask those who really know NP, the feedbacks you will receive will definitely border around its commitment to customer care, which it strongly believes must be prioritised to give satisfaction.
The selflessness and commitment of the shareholders have made it possible for the company to empower many Sierra Leoneans and at the same time put it at a vantage position to continue to open more filling stations across the country.
NP has doggedly maintained a good business relationship with its numerous customers right within the West African sub-region and most have confessed that they are realizing optimum satisfaction in dealing with NP. The company deals with individuals and various sectors of society, always ensuring that its various petroleum products are available and are sold at affordable prices. This keen symbiotic relationship with its customers has been paying dividends, always resulting in a win-win situation, making NP very endearing to all and sundry.
The regulatory institution of the different petroleum companies in the country, Petroleum Directorate, has lauded NP for its efficient service delivery wherever it is operating.
The company is also known for offering Sierra Leoneans NP Gas cookers of various sizes, which are affordable, safe and very friendly to use. NP Gas could be purchased at all their filling stations across the country.
When we talk of the serious implementation of the Local Content Policy, NP stands out tall as it is truly has 100% indigenes, particularly in Sierra Leone, as workers. This is one of the pillars that have made the company to be a success story.
The company’s result-oriented managerial team will definitely and sustainably continue to put NP at the top.
In short, NP-SL Ltd is doing exceptionally well in all the countries it is functioning and indeed there are prospects for further expansion.
