By Amin Kef (Ranger)
NP (SL) Ltd has been recognized as the top business entity for customer care in Sierra Leone. Specializing in various petroleum products, the company has garnered widespread acclaim for the cordial, efficient and professional services provided by Station Managers and Filling Station Pump Attendants across the country.
The company’s commitment to exceptional customer service is deeply ingrained in its mission. NP (SL) Ltd’s staffs are thoroughly trained to meet customer needs, ensuring satisfaction remains a core focus. This dedication to customer satisfaction has not gone unnoticed, with Ministries, Departments, Agencies, non-governmental organizations and private institutions signing Memoranda of Understanding with NP (SL) Ltd for fuel supply under a hire purchase agreement, allowing payment at a later date. This customer-friendly approach has proven to be a successful business strategy, facilitating convenience and strengthening customer relationships.
Founded by 35 Sierra Leoneans who acquired shares from the Government, NP (SL) Ltd has grown significantly, overcoming numerous challenges to become a leading company in the sub-region. The determination and commitment of its Shareholders and Management have been pivotal in its success, empowering many Sierra Leoneans and enabling the expansion of Filling Stations nationwide.
Beyond its core business of marketing petroleum products such as petrol, diesel, gas and various lubricants, NP (SL) Ltd is also known for its affordable NP Gas cookers. Available in various sizes, these cookers are safe, user-friendly and sold at NP Filling Stations and by authorized dealers nationwide. The company also provides gas refills, ensuring continuous usage for customers.
NP (SL) Ltd’s dedication to operating in line with international standards and best practices ensures that customers always receive value for their money. Most NP-affiliated Filling Stations are equipped with modern, calibrated pumping machines that are transparent and accurate in measurement. Pump attendants are courteous, well-mannered and always ready to assist customers.
One satisfied customer, Felix Sesay, an engineer, shared his positive experience with the NP Smart Card: “I always carry my NP Smart Card with me. It’s convenient and secure, allowing me to refuel without needing cash on hand. The card’s security features are unique and reliable.”
In addition to the Smart Card, NP (SL) Ltd has introduced the Access and Energy Pass Card to promote a cashless economy. This smart card offers high-security features, instant SMS notifications and the ability to recharge at designated stations. Customers can also reverse transactions and receive real-time updates, further enhancing convenience.
To improve refueling operations’ efficiency and safety, NP (SL) Ltd recently launched state-of-the-art mobile fuel tanks. Each tank has a 10,000-liter capacity and is equipped with advanced safety and dispensing technology, including real-time monitoring capabilities.
