By Amin Kef (Ranger)
NP (SL) Ltd received 15,000 metric tonnes of petrol on Saturday 25th May, 2024 with the berthing of MT Kriti at the petroleum importing and marketing entity’s Kissy Terminal in the East End of Freetown. As usual, immediately the fuel consignment is discharged from the vessel the company will embark on nationwide distribution to its various Filling Stations across the country for onward sale to the public.
This 15,000 metric tonnes of petrol came in timely especially with the recent resurfacing of long queues at various Filling Stations, with NP (SL) being the leading petroleum marketing company that has been selling limited quantities of petroleum products on a rational basis amidst a seemingly shortage of fuel across the country.
It could be recalled that it is not the first time that NP(SL) has salvage what were appearing as dire situations where inaccessibility to petroleum products, especially petrol, by motorists could have posed varying rippling effects on the political and socio-economic fabric of the country.
Just recently the company imported 7.4 metric tonnes of fuel, equivalent to over 10 million liters, through the arrival of MT Seaways Juju at its Kissy Terminal in Freetown.
The various significant strides made by the business entity continue to earn it widespread commendations for effectiveness and efficiency in service delivery.
A key driver of NP (SL) success is its unwavering commitment to optimizing customer care. Recognizing that exceptional customer service is vital for expanding its customer base, the company has implemented several initiatives, including timely importation of petroleum products, to enhance customer satisfaction.
Another notable initiative was the installation of calibrated pumping machines at its Filling Stations. These machines ensure the accurate dispensing of fuel and display the corresponding price, fostering transparency and trust among customers. This innovation has helped in eliminating the possibility of customers being shortchanged, a common issue with the older, less sophisticated machines.
Proudly 100% Sierra Leonean-owned, NP(SL)prioritizes employing local talent in alignment with the country’s Local Content Policy. This policy emphasizes the utilization of local human and material resources, contributing to poverty alleviation and improving living standards. By focusing on Sierra Leonean employment, NP (SL) not only supports the national economy but also helps individuals achieve better livelihoods.
The company’s commitment to Corporate Social Responsibility is evident in its support to various institutions, its rapid response to disasters, creating awareness on optimizing safety and supporting worthy activities.
One of NP-SL’s most applauded innovations was the introduction of the NP Smart Card. This cashless payment method allows customers to purchase fuel conveniently, facilitating better budget management for fuel expenses. The NP Smart Card has become popular among customers for its ease of use and efficiency.
Recently, NP (SL) unveiled an innovative pilot phase of the Access and Energy Pass Card, a device that enhances access and efficiency in energy management systems while facilitating the seamless flow of petroleum products across the nation.
The Access and Energy Pass Card is a user-friendly Smart Card offering both online and offline usability, coupled with high-security features to safeguard customer information. It provides instant SMS notifications after every transaction, ensuring transparency and accountability. Customers can conveniently recharge their cards at designated stations or the Head Office, and even reverse transactions if needed. Additionally, stringent security measures are in place, including One-Time Passwords (OTP) for password changes in case of incorrect entries.
During the launch of the pilot phase it was highlighted that there are state-of-the-art security features integrated into the Access and Energy Pass Card with its seamless integration with customers’ mobile numbers, offering real-time transaction updates to empower users.
The new device also benefits for Station Owners, including streamlined financial operations with direct credits to their bank accounts for transactions made through the Access and Energy Pass Card. The new initiative, aptly named “FUBU” (For Us, By Us), stems from NP’s commitment to embracing a cashless future and addressing challenges identified through stakeholder consultations.
The Access and Energy Pass Card promises to usher in a new era of self-service convenience, eliminating the need for pump attendants and empowering customers to fuel their vehicles independently. With its comprehensive features and user-friendly interface, it aims to meet the diverse needs of customers and station managers alike.
Additionally, NP Gas, a high-performance, environmentally friendly product, has received positive feedback from users for its affordability and portability. Available at all major NP Filling Stations, NP Gas provides a reliable energy source for consumers.
NP-SL’s determination to expand its operations is evident in its successful establishment of branches in Guinea, Liberia, Ivory Coast and The Gambia. These branches are thriving, delivering excellent service and contributing to the socio-economic development of their respective countries through tax payments and other economic activities.
It must be underscored that this significant fuel arrival, although not enough to assuage the fuel needs in the entire country, comes as a relief amidst looming fuel crisis and prolonged queues witnessed at Filling Stations nationwide
Indisputably, NP (SL) stands out as a shining example of a successful company that prioritizes customer care and satisfaction. Its contributions to the socio-economic development of Sierra Leone and its neighboring countries underscore its role as a key player in the region’s petroleum industry.
