By Amin Kef (Ranger)
NP (SL) Limited stands out as a proactive institution committed to ensuring that the people of Sierra Leone have access to quality petroleum products, including petrol, diesel, gas and lubricants. Among its offerings, the highly sought-after Castrol lubricant oil has earned a reputation for effectively lubricating various engines.
The company is dedicated to providing its customers with top-notch products and has built a solid workforce, alongside a network of distributors, to market its petroleum offerings. This strategy aligns with the Government’s efforts to promote national development.
Complaints about being shortchanged while purchasing petroleum products have virtually disappeared. This positive change is attributed to the Management’s smart investment in modern calibrated pumping machines installed at various selling points, which accurately dispense the requested quantity and reflect the correct price. As a result, NP (SL) has earned accolades as “1st for Customer Care.”
A recent nationwide survey targeting a large percentage of NP (SL) customers revealed overwhelming satisfaction with the company’s service. Many respondents praised the shareholders and management for their commitment to effective service delivery and customer satisfaction.
Renowned social commentator Abdul Aziz Koroma emphasized NP (SL)’s leading position in customer care within the business landscape. “The company’s transparent sales approach, supported by modern calibrated pumping machines, ensures that customers receive their money’s worth,” he stated, dismissing notions of malfeasance as unfounded.
A development specialist highlighted the importance of local content for sustainable economic growth, advocating for the effective use of human and natural resources. Economist Andrew Soluku praised NP (SL) for its policy of exclusively hiring Sierra Leoneans, underscoring the empowerment this brings to the local populace.
Many respondents expressed their preference for NP Gas for cooking, citing its efficiency and environmental friendliness. The cooking device, available in various cylinder sizes at affordable prices, has gained popularity, especially due to the ease of refilling at NP Filling Stations.
The NP Smart Card is becoming increasingly popular, providing customers with a convenient way to purchase petroleum products without the hassle of cash withdrawals. Users have praised the card for its efficiency in making fuel purchases.
Momodu Fofana noted NP (SL)’s impressive expansion, with successful branches established in Guinea, Liberia, Ivory Coast and The Gambia. “The vibrancy of these operations is commendable,” he remarked.
As the leading provider of petroleum products in Sierra Leone, NP (SL) specializes in quality, efficiency and customer satisfaction. The company rigorously tests its products through the Sierra Leone Standards Bureau and the Petroleum Regulatory Agency to ensure they meet strict quality standards.
NP (SL) continually invests in advanced technology and infrastructure to enhance its operations and productivity. The upgrades to its Kissy Terminal enable timely and cost-effective delivery of petroleum products to customers.
At the heart of NP (SL)’s operations is customer satisfaction. The company builds long-term relationships with clients and strives to exceed their expectations. With a dedicated customer service team available around the clock, NP (SL) actively seeks customer feedback to improve its products and services.
Prioritizing environmental safety, NP (SL) adheres to strict regulations and implements eco-friendly practices, contributing to a greener future by minimizing its carbon footprint.
With its strong commitment to quality, efficiency and customer satisfaction, NP (SL) upholds its reputation as the most trusted supplier in the petroleum industry.
The survey results paint a picture of NP (SL) as a thriving business entity significantly contributing to the socio-economic development of Sierra Leone, worthy of emulation.
