NP (SL) Pays Great Attention in Optimizing Customer Care in all its Operations

National Petroleum Sierra Leone Limited (NP-SL-Ltd)

By Amin Kef (Ranger) 

There is no doubt that NP (SL) Ltd is well regarded for taking customer care to the highest pedestal in the country. Indeed such is indisputable when cognizance is taken of how Management is very keen of optimizing customers’ satisfaction in its service delivery on different fronts.

Members of staff of the company are very mindful of the fact that it is the customer that should always come first and therefore needs the utmost attention as well as ensuring that transactions are conducted under a congenial atmosphere that result in win-win situations. For this brilliant and managerial initiative, the company has been making positive headways, positioning itself to be more endearing. With a capable and result-oriented workforce, working collaboratively and assiduously, where even the cleaner is regarded as highly relevant, there is bound to be positive outcomes and the company has mastered this by ensuring that synergy is enhanced.

One admirable quality that NP-SL Ltd possesses is working tirelessly and effectively, using its contacts with vital stakeholders in the petroleum industry in order to ensure that there is timely purchase and delivery of petroleum products to avoid shortages.

It goes without saying that fuel, for example, could be a political commodity in the sense that its availability is key because fluctuations in its price have the tendency to make a Government likeable or unpopular. When the price goes up then people blame it on the inefficiency of the Government and when it goes down they praise the Government for effectiveness.

The company’s timely importation of petroleum products has earned it high commendations from various quarters simply because it helps to cushion unrest and other forms of social dislocations, one of which is increase in transport fares, increase in the prices of certain commodities.

Some who are unaware of the fact that NP-SL Ltd is wholly owned by Sierra Leoneans vis-à-vis Based on the visibility of the company and the fact that it wholly owned by Sierra Leoneans it could be  hard  for some to believe that it is truly an indigenous company.

However, it remains that it was 35 Sierra Leonean workers, formerly working for British Petroleum (BP) who pulled together their end of service benefits to purchase shares which were used to establish NP, which today is a success story of an indigenous company, having branches in various parts of the country and in other four West African countries namely Liberia, Guinea, Ivory Coast and The Gambia. The company’s operations right across the spectrum is contributing towards revenue generation and job creation for many.

With gas as one its marketable products it was thought wise to be producing gas cookers, popularly known as NP Gas, which could be access at their different filling stations. According to investigation conducted NP Gas is cooking-friendly, safe and long lasting. It is going at an affordable price and many are going for it.

When reference is made to Local Content then NP-SL Ltd stands tall within that realm as nearly all its members of staff are Sierra Leoneans thereby making use of local talents everywhere they are operating. The Local Content Policy is indeed an engine of growth and NP is making full use of it. Without any iota of doubt NP-SL Ltd is growing by leaps and bounds.


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