By Amin Kef-Ranger
NP-SL Ltd is the leading petroleum marketing company that is currently importing the highest quantity of qualitative petroleum products that have gone through standard quality tests and confirmed for consumption. Having good storage facilities at the Kissy Terminal, the company always ensures that there is considerable quantity of petroleum products that would last for long to meet the petroleum needs of institutions and individuals with the avowed aim of averting any shortage that would negatively impinge on activities that could cause serious dislocations in the country.
One thing that sets the company apart is the premium it places on enhancing customer satisfaction. Management of the company, very mindful of putting customer satisfaction at the centre of its operations it had and still continues to do all within its purview in order to ensure that customers derive value for money.
It therefore goes without any gainsaying that over the years , chiefly because of its customer centric approach, NP-SL Ltd has garnered widespread respect for which it has bagged various recognition and honour , evident in being awarded for outstanding performances. The company ranks among dominant companies in the country that have been making steady progress, growing by leaps and bounds within the business landscape of this country.
Undoubtedly, it has been widely acknowledged that the company has dominated the petroleum trade in the country based on its proactive stance with regards the importation and marketing of high grade petroleum products including petrol, diesel, gas and lubricants of which one of the best is the widely sought and used Castrol oil.
Besides, the professional way and manner in which the company provides high quality services to its numerous customers right across the country have been described as phenomenal and highly impressive.
It is a well recognized fact that NP-SL Ltd is an indigenous company that cherishes its numerous customers, as over the years it has placed high premium on customer care, which it had and effectively continues to harness to such an extent that it has earned it the enviable reputation of 1st for Customer Care.
It is within that realm that the shareholders of the company, thirty-five (35) of them, thought it entrepreneurially prudent to import and install modern calibrated machines at all its Filling Stations.
These are automated and high precision machines which have the capability of pumping the exact quantity of fuel that a particular buyer or customer requests for, displaying quantity (in litres) as well as the price(s).
With these machines, contrary to what used to obtain in the past when less sophisticated pumping machines were used, customers have sincerely attested that they do derive utmost satisfaction whenever they do transactions expressing the belief that the process is really transparent.
With the avowed objective of making fuel transactions easier and very convenient for its esteemed and numerous customers, the company again introduced the brilliant idea of introducing the use of NP Smart Card. This is a cashless way of transacting business, or in other words purchasing fuel without using physical cash. The holder of an NP Smart Card could present the card at any Filling Station, as long as it contains money, and request for the quantity of fuel he or she requires which will be immediately dispensed.
The Shareholders and Management of the company also thought it fit to introduce a safer way of cooking. It was out of this idea that the initiative of introducing an environmentally cooking device arose and NP Gas was borne. Manufactured in different cylinder sizes, NP Gas has a high precision performance and to refill it is simple as the gas could be accessed at all the company’s Filling Stations in the country. Many whom have tried them intimated this medium that it is worth having at home and one could never regret having it but would rather recommend it to others.
NP-SL Ltd has etched its name in the sands of time for embracing and effectively rolling out the country’s Local Content Policy. As one of its major priorities, the company has placed high premium on giving employment preference to Sierra Leoneans. It is only on rare circumstances that the company makes use of expatriates and in most cases it is when local personnel cannot be sourced.
A company that has vibrant branches in neighbouring Guinea, Liberia, Ivory Coast and The Gambia speaks volumes of a serious business entity that is determined to grow. In all those countries, the company employs indigenes and is paying taxes to the Governments which in turn are used to fund various development programmes.
It can therefore be concluded that NP-SL Ltd is synonymous with Customer Care and the company is doing everything possible to ensure that its esteemed customers get the required attention and satisfaction that they deserve.
