By Amin Kef (Ranger)
In an era where exceptional customer service is a rarity, NP (SL) Limited, a prominent business entity in Sierra Leone, is not only making waves in the oil industry but also standing out as a paragon of impeccable service. Their recent act of integrity, exemplified by one of their own, Augustine Joel Kanu, has garnered attention and appreciation.
Augustine Joel Kanu, an employee of NP (SL) Limited, exhibited an admirable display of honesty when faced with a surplus payment at the Wilberforce Station. Without hesitation, he returned the excess money to the rightful owner, Osman Benk Sankoh, setting a commendable example for all. In a world often fraught with challenges and hardships, Augustine’s actions serve as a shining beacon of moral virtue.
The broader message here is clear: let us all embrace and celebrate this noble character in every facet of our lives.
Unquestionably, NP Sierra Leone Limited stands as a source of inspiration for aspiring entrepreneurs and investors who seek to establish and nurture businesses that can thrive and grow exponentially.
NP (SL) Ltd’s success story can serve as a roadmap for those dreaming of turning their business aspirations into tangible realities. Founded in 1977 when British Petroleum acquired the shares of AGIP, the company has weathered various transitions and privatizations, ultimately becoming a privately owned indigenous business entity under the name NP (SL) Limited in February 2011. It operates independently, free from Government influence.
The company’s commitment to meticulous implementation of business initiatives has led to consistent success. With a network of 133 regional dealer distribution outlets, NP (SL) Ltd has been unwavering in its pursuit of positive business outcomes.
Central to the company’s mission is delivering exceptional customer satisfaction through efficient customer care and that commitment has significantly expanded its customer base as well as ensuring that customers’ interests are paramount in all its operations.
Management and stakeholders have introduced innovations like ultra-modern calibrated pumping machines that dispense precise quantities of fuel with transparent pricing, the NP Smart Card, which facilitates cashless fuel purchases, and NP Gas, which offers various cylinder sizes at affordable prices, promoting environmental friendliness.
These efforts, championed by 100% Sierra Leoneans, have secured NP (SL) Ltd’s esteemed position in the Sierra Leonean oil industry and the sub-region. Beyond supplying petroleum products, the company sets an example with its unwavering commitment to safety and customer care.
It therefore goes without saying that NP-SL Ltd continues to set standards for exceptional customer service delivery. #NPGAS #CustomerService #SierraLeoneBusiness
