By Amin Kef-Ranger
NP-Sierra Leone Limited has been rated as a business entity that is first in terms of customer care. Dealing in various petroleum products, the company has been widely acclaimed for the cordial, smart, and efficient manner in which it is treating its numerous customers in different parts of the country.
The company has become very endearing simply because their dedicated staffs are trained to respond to the needs of customers. Giving satisfaction to customers forms a cardinal objective of NP and from what was learnt it has been maximizing that very well.
Investigations mounted revealed that one of the secrets behind the success of NP-SL is the fact that the entity has been blessed with dedicated shareholders and successive capable Management teams that have been injecting fine initiatives that are yielding fruitful dividends.
The selflessness and commitment of the shareholders have made it possible for the company to empower many Sierra Leoneans and at the same time put it at a vantage position to continue to open more filling stations across the country.
NP has cordially maintained a good business relationship with its numerous customers’ right across the sub-region where it exists and most have confessed that they are realizing optimum satisfaction in dealing with NP.
The company deals with individuals and various sectors of society, always ensuring that its various petroleum products are available and are sold at affordable prices. This keen symbiotic relationship with its customers has been paying huge dividends, always resulting in a win-win situation, making NP very endearing to all and sundry.
NP-Sierra Leone is also known for offering Sierra Leoneans affordable NP Gas cookers of various sizes, which are safe and very user friendly . NP Gas cookers could be purchased at all their filling stations across the country and the very gas is also sold to replenish those that have been used.
When we talk of the steady and effective implementation of the Local Content Policy, NP stands out tall as it is truly has 100% indigenes, particularly in Sierra Leone, as workers. This is one of the factors that have made the company to become a success story.
“I always carry my NP Smart Card with me just in case my car’s fuel gauge will show red and I may not exactly have the required amount of money to refill or even if I have it such could have been put aside for another purpose. With my card, I can just breeze into any NP Filling Station and by using my card the attendant will pump the quantity of petrol I need,” Felix Sesay, an engineer intimated adding how the card’s security features are unique and could not be easily falsified.
“When I first heard of ‘Your fuel on Smart Card’ I thought it was a joke but only realized its efficacy when I started making use of it,” he furthered saying he is really finding it very convenient in doing so and as such prevent him from withdrawing big cash from his bank account for purchasing fuel adding how it as well helps in also saving him time.
Holders of NP Smart Cards only need to be regularly crediting their cards in other words topping it up with the money. As long as they contain credits the holders are at liberty to use them at Filling Stations to get the amount of fuel required without exchanging cash with the pump attendants.
NP-Ltd is doing exceptionally well in Guinea, Liberia, Ivory Coast and The Gambia where it is functioning and indeed there are prospects for further expansion.
The company gives preferential treatment to indigenes in terms of employment in Guinea, Liberia, Ivory Coast, and The Gambia not to talk of here Sierra Leone where NP has a presence and operates vibrantly.
Besides, the company is one of the largest taxpayers to the Government and meaningfully rolled out its Corporate Social Responsibility.
It can therefore be justifiably asserted that NP-SL Limited is the country’s reliable fuel provider as it always ensures that its stockpile is always at an appreciable level.