By Amin Kef (Ranger)
NP -Sierra Leone Limited (NP-SL Ltd) has been highly rated as an indigenous business entity that always takes the lead when it comes to giving its esteemed customers utmost satisfaction where others struggle to make their way through.
As a thick skinned and reputable petroleum importing and marketing company that has mastered the trade of importing and marketing high grade petroleum products, this well established business entity has been highly rated as a well-positioned institution, within the realm of being a very pro-active company, that is always poised to pragmatically put concrete arrangements in place to ensure that the populace in this country gain access to qualitative petroleum products ranging from petrol, diesel, gas to lubricants, including the ever highly sought Castrol lubricant oil that has been certified to be very good for the efficient lubrication and functioning of various engines.
The company is well known for conducting its transactions in a very transparent manner, giving utmost satisfaction to its numerous and esteemed customers in different parts of the country.
NP-SL has in its employ, a workforce and is partnering with well meaning entrepreneurs in the capacity as Dealers to market the various petroleum products, the company imports, at various Filling Stations.
Looking back at various complaints about how the marketing of petroleum products was not all that transparent, today it is now non-existent for individuals to complain that when they are in the process of procuring petroleum products, pump attendants cheat them in terms of not getting their money’s worth.
The simple reason is because the Shareholders and Management of NP-SL Ltd were dynamic, indeed very business savvy to procure modern calibrated pumping machines which were installed at their various selling points or Filling Stations and are very capable of churning out the exact quantity of what is demanded and the price to be paid.
In this regard the company has, over the years, bagged the covetous accolade of, “1st For Customer Care” and it is seemingly apparent that it will eternally maintain that enviable position.
During a random countrywide survey conducted over a period of time targeting a large percentage of customers of NP-Sierra Leone Limited (NP-SL Ltd), with the avowed objective of sounding their views on the operations of the company in the country, the methodology utilized bordered on asking random questions in order to get their candid views.
When quizzed on how they view the way the company treats its numerous customers across the country, most of the respondents warmly reacted by stating that the Shareholders and Management of the company are doing extremely well in the direction of effective service delivery and giving utmost satisfaction to customers.
Mohamed Bai Sesay, a renowned Social Commentator, maintained that when it comes to customer care, NP-SL Ltd is second to none within the business landscape of this country.
“From what I so far learnt in order to conduct sales in a very transparent manner and to give customers their money’s worth, the Shareholders of the company decided to procure and install modern calibrated pumping machines at their various Filling Stations that are capable to pump the exact quantity of fuel, at the same time display the price and quantity,” he pointed out, adding that to even think that the pump attendants are cheating customers could only be a mere figment of one’s imagination, as anything like that is farfetched.
A Development Specialist of long standing intimated that for the country’s economy to grow sustainably it is but important to deepen local content further arguing that it is only when we make meaningful use of both our human and natural resources that development could transpire. And it is a policy of the company to give preference to indigenes when it comes to employment.
“Instead of depending on foreign expatriates, it is but very significant and cost effective to make use of what we have at hand to produce goods and services,” Abdulai Braima, an Economist averred, also stating that for NP-SL Ltd to make it a laid down policy and put into practice to offer employment exclusively to Sierra Leoneans is indeed laudable and no mean feat.
He further underscored that by offering jobs to Sierra Leoneans is a way of empowering the citizenry to take care of daily responsibilities and live improved standards of living.
“I really doff my hat to the Shareholders of the company for actualizing such a high sense of patriotism,” he expressed admiration.
A vast majority of those interviewed revealed that they are using NP Gas for cooking purpose, maintaining that it is very efficient and environmentally friendly. The NP Gas that they are referring to is a cooking device which is manufactured in different cylinder sizes and sold at affordable prices at the company’s Filling Stations. “I discovered that this device is very fast in terms of performance and is now going like hot cakes, as many are now going for it, especially when the gas that is used to refill it could be easily secured at various Filling Stations ,” Memunatu Forna, a business woman selling cooking utensils on Sani Abacha Street informed.
With regards the use of NP Smart Card, it is one that is now in vogue. Some personalities who are using it said they find it very useful and a convenient way of purchasing petroleum products. They added that they always ensure their NP Smart Cards are credited to be used to purchase fuel, be it petrol or diesel.
Momodu Fofana stated that the company is really growing by leaps and bounds. “For NP-SL Ltd to successfully establish branches in neighbouring Guinea, Liberia, Ivory Coast and The Gambia is indeed no mean feat, especially when cognizance is taken of the fact that these branches are operating vibrantly,” he pointed out.
From what was so far gathered throughout the conducted random survey, it can be safely concluded that NP-SL Ltd is indeed a living testimony of a successful and thriving business entity that is contributing significantly to the socio-economic development of the nation and worthy of emulation.