NP (SL) Justifies Denial of Bike Ridersโ€™1 Litre Fuel Purchase

By Amin Kef (Ranger)

In a recent Social Media Post captioned, โ€œ๐™๐™ž๐™ก๐™ก๐™ž๐™ฃ๐™œ ๐™Ž๐™ฉ๐™–๐™ฉ๐™ž๐™ค๐™ฃ๐™จ’ ๐™๐™š๐™›๐™ช๐™จ๐™–๐™ก ๐™ฉ๐™ค ๐™Ž๐™š๐™ก๐™ก ๐™Š๐™ฃ๐™š ๐™‡๐™ž๐™ฉ๐™š๐™ง ๐™ค๐™› ๐™๐™ช๐™š๐™ก ๐˜พ๐™–๐™ช๐™จ๐™š๐™จ ๐˜ฟ๐™ž๐™ง๐™š ๐™‹๐™ง๐™ค๐™—๐™ก๐™š๐™ข๐™จ ๐™›๐™ค๐™ง ๐™Š๐™ ๐™–๐™™๐™– ๐™๐™ž๐™™๐™š๐™ง๐™จ ๐™–๐™ฃ๐™™ ๐™ฉ๐™๐™š ๐™Š๐™ง๐™™๐™ž๐™ฃ๐™–๐™ง๐™ฎ ๐™ˆ๐™–๐™ฃโ€ the author, vented out frustration over the refusal by a NP-SL Pump Attendant to sell One Litre (1 Litre) of Fuel to a bike rider. The writer also deemed the attitude of the NP Pump Attendant as not only โ€œ๐™ข๐™–๐™ ๐™ž๐™ฃ๐™œ ๐™ก๐™ž๐™›๐™š ๐™ช๐™ฃ๐™—๐™š๐™–๐™ง๐™–๐™—๐™ก๐™š ๐™›๐™ค๐™ง ๐™ฉ๐™๐™š๐™ž๐™ง ๐™˜๐™ช๐™จ๐™ฉ๐™ค๐™ข๐™š๐™ง๐™จโ€ but also bordering on โ€œ๐™จ๐™š๐™ก๐™›-regulation, ๐™—๐™š๐™ฎ๐™ค๐™ฃ๐™™ ๐™ฅ๐™ง๐™ค๐™๐™ž๐™—๐™ž๐™ฉ๐™ž๐™ค๐™ฃโ€.

The writerโ€™s assertion, though it may appear plausible and reasonable, is based on sheer unawareness of what one of the standard procedures entails in marketing fuel, with particular reference to measurement in litres at Filling or Fuel Stations.

For this reason and with due respect to the writer for raising up the issue , which has provided an opportunity for enlightening him and others who may be thinking along the same line, it is but necessary to shed light on this mundane but vital matter . As far as acceptable or best practice in Fuel Marketing is concerned, the minimum floor rate of almost all standard calibrated pumping machines is Five Litres (5L) and such is written on the pumps. As far as this aspect is concerned in marketing, the Management of NP-SL Limited has intimated Pump Attendants, in various training programmes that were conducted with an objective for them to explain to customers that the minimum floor rate is 5L. The point being established here is that the sale of a minimum of 5L is what is legally acceptable in line with international standard and in compliance with the Standards Bureau.

Against such a backdrop, if Pump Attendants decide to market or sell below 5L they may only be doing so discretionally, probably out of compassion vis-ร -vis the current economic challenges. What must be reiterated is that it is not legally compelling on the part of NP Pump Attendants to sell 1 or 2 litres of petrol or diesel.

The regulatory agency of Oil Marketing Companies, the Petroleum Regulatory Agency (PRA) is fully aware of that and cannot hold any oil marketing company culpable of โ€œ๐™ข๐™–๐™ ๐™ž๐™ฃ๐™œ ๐™ก๐™ž๐™›๐™š ๐™ช๐™ฃ๐™—๐™š๐™–๐™ง๐™–๐™—๐™ก๐™š ๐™›๐™ค๐™ง ๐™ฉ๐™๐™š๐™ž๐™ง ๐™˜๐™ช๐™จ๐™ฉ๐™ค๐™ข๐™š๐™ง๐™จโ€ for refraining from selling below 5L.

With regards the aspect of resorting to โ€œJebbuโ€ buying the least said the better. But what is certain is that if impure fuel is being fed into machines, be they bikes or otherwise, there is the possibility for malfunctioning to take place. It is therefore advisable to go in for qualitative petroleum products.

It is crystal clear that NP (SL) Ltd has solidified its reputation as an exceptional and resilient company that has earned substantial acclaim for its outstanding performance in marketing high-quality petroleum products.

The name NP is synonymous with โ€œ1st for customer care.โ€ This isnโ€™t mere rhetoric but a genuine embodiment of the companyโ€™s ethos, unwaveringly dedicated to maintaining the highest standards. For both the shareholders and Management, ensuring utmost satisfaction in service delivery is paramount. Strong emphasis is placed on marketing premium-grade products that optimize vehicle, bike, tricycle and equipment performance.

The companyโ€™s commitment to customer care is reflected in its modern and standardized fuel dispensing machines at Filling Stations. These transparent machines display pumped liters and corresponding prices, fostering transparency and trust.

NP Smart Card is a technologically advanced device with embedded security features that facilitates the easy and cashless purchase ofย fuel at Filling Stations, helps in planning and budgeting for fuel purchases and can be easily recharged to be ready for the next purchase.

For NP Gas, another customer-oriented offering for cooking purposes, is available in various cylinder shapes at the companyโ€™s Filling Stations and authorized dealers. It has been certified to environmentally friendly with a high performance rate. Gas for refills could be easily secured at NP Filling Stations.

Also, noteworthy is NP-SL-Ltdโ€™s unwavering focus on employing local talent and utilizing indigenous materials, aligning with the Local Content Policy.

Indisputably, NP-SL Ltd is a company that operates according to international best practices, is geared towards giving optimal satisfaction to all its customers and ethically poised in not making life become unbearable for those that it operates for. Worthy to further reiterate is that the standard floor rate of almost all Standard Pumps is 5L and such is written boldly on the pumps in Filling Stations.


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