NP-SL Lauded for Exemplary Customer Care & Service Delivery

National Petroleum Sierra Leone Limited (NP-SL-Ltd)

By Amin Kef (Ranger)

One of the most successful entities seriously operating in this country, NP-Sierra Leone Limited, has been lauded for its sustainable contributions, over the years, all geared towards overall national development. Operating as a very successful petroleum marketing entity, NP-SL had and still continues to contribute tremendously towards the socio-economic development of Guinea, Liberia, Ivory Coast and the Gambia as the company is actively functioning in all the aforementioned countries.

A 100% indigenously-owned company, NP-Sierra Leone has so far offered various jobs to residents in the afore-mentioned countries, thereby contributing greatly towards poverty reduction to a considerable level.

Worthy of note is that it is further recorded that the entity is one of the largest taxpayers to the National Revenue Authority (NRA),the institution charged with the mandate to collect revenue on behalf of the Government, which the latter then uses to fund the rolling out of various development projects. Among the outstanding features that the company possesses is its competent managerial team, which from time to time comes up with good initiatives, always ensuring that they are effusively, effectively implemented to create value for money.

Since it was established by 35 Sierra Leoneans, who bought shares from the Government years back, the company has grown from leaps and bounds; weathering storms that would have run it down. But the resolve of its shareholders and Management to succeed has been the centrepiece that has propelled NP to a higher level, equal to none in the sub-region.
If you ask those who really know NP, the feedbacks you will receive will definitely revolve around its commitment to customer care, which it strongly believes must be prioritized in order to give utmost and wider satisfaction.

The selflessness and commitment of the shareholders have indeed made it possible for the company to empower many Sierra Leoneans and at the same time put it at a vantage position to continue to open more filling stations across the country.
NP-SL has doggedly maintained a good business relationship with its numerous customers right across the sub-region and most have confessed that they are realizing optimum satisfaction dealing with NP.

The company deals with individuals and various sectors of society, always ensuring that its various petroleum products are available and are sold at affordable prices.

This keen symbiotic relationship with its customers has been paying dividends, always resulting in a win-win situation, making NP very endearing to all and sundry.
The regulatory institution of the different petroleum companies in the country, the Petroleum Regulatory Authority (PRA), has lauded NP-SL for its efficient service delivery wherever it is operating.

The company is also known for offering Sierra Leoneans NP Gas cookers of various sizes, which are affordable, safe and very friendly to use. NP Gas could be purchased at all their filling stations across the country.
When we talk of the serious implementation of the Local Content Policy, NP stands out tall, as it is truly has 100% indigenes, particularly in Sierra Leone, as workers. This is one of the pillars that have made the company to be a success story.

The company’s introduction of a Smart Card to purchase fuel has been widely applauded as a very good initiative. A particular customer, with money in his or her NP Smart Card, could easily put in for the quantity of petrol or diesel that he or she wants and the supply is facilitated, after which the amount of money expended is deducted from the card.

NP-SL’s result-oriented managerial team will definitely and sustainably continue to put NP-SL at the top.
Without saying it loud indeed NP-SL Ltd is doing exceptionally well in all the countries it is functioning and  there are prospects for further expansion to continue taking place.


Please enter your comment!
Please enter your name here