By Amin Kef-Ranger
NP-SL Ltd is indisputably the most outstanding and widely recognized petroleum marketing company in this country that is tremendously doing well within the business landscape of this country. The company has gained both internal and international recognition for its efficient service delivery to its many esteemed customers. It is therefore no big surprise for the well-established company to be bagging commendations, accolades and awards from reputable institutions in and out of the country.
One thing that makes NP to stand tall among other business entities in the country hinges on the high premium placed on effective customer care delivery. The company is highly distinguished for being 1st in prioritizing Customer Care, as it strives to give optimal satisfaction to all its esteemed customers right across the country.
In all its petroleum transactions the company does so transparently as it has modern calibrated machines at all its Filling Stations which are highly capable of pumping and displaying the exact quantity of fuel demanded for, be it petrol or diesel, as well as the price. This gives buyers the feeling that they are not cheated when purchasing fuel.
In the same direction, the company contracts good, up and running tanker vehicles which transport fuel from the fuel depot to the various Filling Stations everywhere in the country. Maintenance is always done on these vehicles to ensure that they are road worthy; something which the Management of the company takes very serious. The importance of regularly doing so is to really ensure that petroleum products are timely delivered to various parts of the country in order to prevent the occurrence of any form of shortage that may affect daily activities and lives.
A company that was established by thirty-five (35) Sierra Leoneans years back, it was made a laid down policy by the Shareholders and Management of the company that special preference must be given to indigenes who have the requisite qualifications in terms of job opportunities.
Interestingly, this decision is in tandem with the country’s Local Content Policy which aims at making use of our local resources, both human and material, instead of depending on external resources. This has made it possible for indigenes, who were hitherto unemployed, to now be gainfully employed and be at vantage positions to take care of individual responsibilities. With all amount of justification it could be said that NP-SL is a very caring business entity.
The company has set the pace of expanding its operations in the West African sub-region by establishing branches in Guinea, Liberia, Ivory Coast and the Gambia where they are effectively marketing petroleum products. By doing so it is providing job opportunities for locals in those countries and by extension regularly paying taxes to the Governments of those countries which are used to fund different development projects.
This bold step undertaken by the company is a mark of a company a serious entity that is taking business to a higher pedestal.
NP-SL is very notable for making available NP Smart Card and introducing NP Gas. In this modern age when efforts are being made to operate cashless societies and going digital there is no other moment than this when transactions in petroleum products should not follow suit. With the NP Smart Card, a particular customer could purchase fuel via using the card, just stating the quantity required which is debited from the amount in the card.
The customer can credit it again in order to make future purchases. The biggest advantage is that a customer can properly schedule or budget for the amount of fuel he or she will need over time, meaning that he or she has saved the headache of having to raise cash for the sole purpose of fuelling his or her vehicle. Using the card makes it less time consuming to buy fuel and prevents the movement of physical cash which maybe a customer could use for another emerging need or the cash could be stolen. NP Smart Card is now trending and many are now going for it.
With NP Gas, the cooking needs of individuals are easily solved as it is quick in terms of performance as a cooker. Environmentalists have validated its safety in terms of less emission of dangerous gases and it is manufactured in different cylinder sizes, very portable and easily refilled by purchasing gas at the company’s Filling Stations or its authorized dealers.
The company has demonstrated that it is a true partner in development through interventions that are geared towards complementing the efforts of Government and other entities as it has demonstrated, over the years, in the impactful rolling out programs and gestures that fall within the purview of its Corporate Social Responsibility.
With all amount of justification, NP-SL is doggedly committed to the rolling out of effective service delivery that gives utmost satisfaction to customers despite the myriad challenges the company is encountering in trying to do so.
To a very large extent, the company is undoubtedly a true development partner that is striving to positively contribute to the socio-economic growth of individuals, entities and the country as a whole.