NP-SL Remains Unbeatable in the Realm of Customer Care


By Amin Kef (Ranger)

It is an indisputable fact that the National Petroleum-Sierra Leone Limited (NP-SL Ltd) is not only synonymous with 1st for Customer Care but has remained unbeatable in enhancing such to the utmost satisfaction of its numerous customers across the country. As far as it is known, in that realm, no other indigenous business entity has come closer to the seasoned petroleum importing and marketing entity as it is a well known fact that in the first place the company identified it, as a good business model, nurtured it and streamed lined it in all its dealings with its numerous and esteemed customers. It worked and continues to work magic for the company.

For some mere words cannot convey the true meaning of NP-SL Ltd being considered as 1st in terms of Customer Care but, as they say, the taste of the pudding lies in its eating. For those in doubt, once NP-SL Ltd touches or treats a customer, he or she instantaneously realizes that the business entity is exceptional leaving the individual craving for more of the company’s highly grade petroleum products and qualitative services.

Without any exaggeration, indeed, the National Petroleum- Sierra Leone Limited, NP (SL-Ltd) deserves praise as a resilient business entity that had been internally as well as internationally rated as the country’s foremost and biggest importer and dealer in petroleum products, which includes petrol, diesel, gas as well as lubricants of various types and is always poised to give its ubiquitous and esteemed customers the best in terms of value for money.

The company’s competent and result-oriented Managerial Team, in tandem with the Board of Directors, have always endeavoured to be at the pinnacle of affairs within the petroleum landscape in this country, looking at best options, in order for effective service delivery to be executed timely, excellently, all geared towards enhancing good business relationships. If there is any outstanding feature for which the company is identified with then it is giving customers satisfaction to the fullest  which is why it has earned the enviable reputation of ‘1st for Customer Care’.

Prioritizing customer care is considered very paramount out of the strong conviction that the company will be nowhere without its cherished customers.

It is along that line that the company has a customer care unit that primarily interfaces with members of the public. Concerns and recommendations channeled through it are raised in certain Management meetings, discussed and the way forward mapped out.

Regarding their customers as priceless jewels, NP-SL Ltd always ensures giving them optimal satisfaction and that value must be derived from their monies spent.

It was thinking along that line that prompted the shareholders of the company to replace their old fashioned pumping machines with calibrated pumping machines of high standards of transparency, pumping the requisite quantity of petrol or diesel demanded for or bought. Confidence is now high among its customers that they are getting exactly what they are paying for.

Still within the domain of 1st for Customer Care, the company is always in position to enter into payment plans with its reliable and dependable customers, including Ministries, Departments and Agencies, private business entities for fuel and lubricants to be supplied as long as all the necessary modalities have been put in place. When cognizance is taken of the fact that some public institutions receive intermittent budgetary allocations then such an arrangement is very significant. Its significance in real terms borders on functional continuity of those institutions as they will be assured of supplies of petroleum products in as much as they keep honouring their obligations.

In this country today, for one to see a successful business entity that is owned mainly by Sierra Leoneans and having a maximum number of indigenes as members of staff is like trying to find a lost needle on the beach, although there are few that could be identified.

For NP-SL Ltd this has been a great achievement as the company is strongly adhering to the country’s Local Content Policy. Making use of local brains has been identified as one of the conduits through which developing countries like Sierra Leone could attain economic empowerment. Correspondingly, if there is a continuation of the colonial mentality that it is only by importing foreign ideas and skills that we will get there then such could be a very sad mistake.

By providing job opportunities for hitherto jobless Sierra Leoneans, NP-SL Ltd continues to help in alleviating poverty by putting monies into the pockets of local residents which could be utilized to take care of responsibilities. Also, contracting indigenous local firms to implement certain projects is also advantageous for national growth.

For those who have not tried NP Gas it is now time to give it a try. Designed in sizable varying cylinders and sold at various NP Filling Stations, this cooking device has been rated as one of the best that is on offer for sale. NP Gas is safe, user friendly and portable. Trying it will spur you to recommend it to others.

NP Smart Card is now in vogue and is one of the latest technological devices used to purchase petroleum products. Using it has attendant advantages as evident in procuring fuel at any time of the day even during times when monies could not be accessed from banks. It is secured, easy to use and very quick. It is now trending.

To crystallize proposed projects into tangible realities on the ground, Government needs the requisite financial resources to effectively do so and one sure way is from the collection of taxes which falls within the purview of the National Revenue Authority (NRA).  NP is indeed one of the biggest tax payers in the country and it had been very compliant in that direction.

It is crystal clear that NP-SL Ltd is not only synonymous with Customer Care but is doing all within its power and reach to give utmost satisfaction to its customers by offering them the best in terms of products and services.


Please enter your comment!
Please enter your name here