NP (SL)’s Respectability Not Feigned, Emanates from Effective Service Delivery  

National Petroleum Sierra Leone Limited (NP-SL-Ltd)

By Amin Kef (Ranger)

NP-SL’s widely bagged congratulatory messages and accolades, in recent times, some seen in being the proud recipient of prestigious awards, are not feigned but emanated from genuine impressions felt. The company’s dominance of the importation and marketing of high grade petroleum products, including petrol, diesel, gas and lubricants materializes out of result-oriented managerial initiatives.

deserves praise as a resilient business entity that had been rated as the country’s foremost importer and dealer in petroleum products, which includes petrol, diesel, gas as well as lubricants of various types and is always poised to give its ubiquitous and esteemed customers the best in terms of giving them value in return for money.

Management always endeavors to be at the pinnacle of affairs within the petroleum landscape in this country, looking at best options, in order for effective service delivery to be executed timely, excellently, all geared towards enhancing good business relationships. If there is any outstanding feature for which the company is identified with then it is giving customers satisfaction to the fullest of its ability earning it the enviable accolade for being‘1st for Customer Care’.

Prioritizing customer care is considered very paramount out of the strong conviction that the company will be nowhere without its cherished customers.

It is along that line that the company has a Public Relations Department that primarily interfaces with members of the public. Concerns and recommendations channeled through it are raised in certain Management meetings, discussed and the way forward is then mapped out.

Always giving its customers the best options, NP-SL Ltd always ensures giving them optimal satisfaction and value for money. It was thinking along that line that prompted the shareholders of the company to replace their old fashioned pumping machines with calibrated pumping machines of high standard which transparently pump the requisite quantity of petrol or diesel demanded for. Confidence is now high among its customers that they are getting exactly what they are paying for.

Still within the domain of 1st for Customer Care, the company is always in position to enter into payment plans with its reliable and dependable customers including Ministries, Departments and Agencies for fuel and lubricants supplies as long as all the necessary modalities have been put in place including collateral security.

When cognizance is taken of the fact that some of these institutions receive intermittent budgetary allocations then such an arrangement is very significant. Its significance in real terms borders on functional continuity of those institutions as they will be assured of supplies of petroleum products in as much as they keep honouring their obligations.

In this country today, for one to see a successful business entity that is owned mainly by Sierra Leoneans and having a maximum number of indigenes as members of staff is not a commonplace.

For NP-SL Ltd this has been a big achievement as the company is strongly adhering to the country’s Local Content Policy. Making use of local brains has been identified as one of the conduits through which developing countries like Sierra Leone could attain economic empowerment and enhance development. Correspondingly, if there is a continuation of the colonial mentality that it is only by importing foreign ideas and skills that we will see progress could be a very sad mistake.

By providing job opportunities for hitherto jobless Sierra Leoneans, NP-SL Ltd continues to help in alleviating poverty by putting monies into pockets which could be utilized to take care of responsibilities.

For those who have not tried NP Gas for the first time it is now time to give it a try. Designed in sizable varying cylinders and sold at various NP Filling Stations, this cooking device has been rated as one of the best that is on offer for sale. NP Gas is safe, user friendly and portable. Trying it will spur you to recommend it to others.

NP Smart Card is now in vogue and is one of the latest technological devices used to purchase petroleum products. Using it has attendant advantages as evident in procuring fuel at any time of the day even during times when monies could not be accessed from banks. It is secured, easy to use and very quick. It is now trending.

To crystallize proposed projects into tangible realities on the ground, Government needs the requisite financial resources to effectively do so and one sure way is from the collection of taxes which is the mandate of the National Revenue Authority (NRA).  NP is indeed one of the big time tax payers in the country and it is very compliant in that direction.

In the midst of all the challenges that the company continues to encounter in its operations, however, it is certain that NP-SL Ltd is a resilient company that today remains the biggest importer and marketer of high grade petroleum products in Sierra Leone with an efficient service delivery posture that has drawn widespread commendations.


Please enter your comment!
Please enter your name here