Sierra Leone News: NP-SL: Hailed for Effective Customer Care

National Petroleum Sierra Leone Limited

One of the striking features that have made the National Petroleum Sierra Leone Limited very outstanding and endearing to many is its effective service delivery posture that it has maintained throughout its existence. The company places serious premium on giving its numerous customers the best attention that they deserve.

“We do want to ensure that our and would-be customers enjoy prompt response to their needs so that at the end of the day they derive utmost satisfaction,” one of the company’s Managers intimated.

Having standardised filling stations found in different parts of the country, the company is providing qualitative as well as timely services making it to be rated as one of the most successful indigenous business entities that  always ensures it lives up to expectation. .

The company is very particular that there are high grades of petrol, diesel, kerosene which are easily accessible.

One thing that is indisputable is the fact that Management and shareholders are always on top of situation by ensuring that the required stock of petroleum products are available thereby preventing the occurrence of shortage.

When cognisance is taken of how useful petroleum products are in enhancing conducive living standards then it will be asserted that the relevance of NP cannot in any way be underrated.

Based on sustainable operations and expansion, amidst varying challenges, one of which is the fluctuation of the dollar exchange rate to the Leone, NP –SL has offered job opportunities to many who were hitherto jobless and from what was understood, conditions of service are not too bad.

Truly mindful of what could really please their customers, the company did not only rest on its oars of only marketing petroleum products but rather went the extra mile to make available one of the safest gadgets, NP gas, for cooking purposes. It is readily available, cheap and very guarantee to use, a fact that has been corroborated through various interviews conducted to sound the opinions of people around the country. These gas cookers are found in all the filling stations operated by the company.

To keep abreast with latest technological trends the company has availed its customers the opportunity to use Smart Cards for purchasing purpose, meaning that buyers could top-up their cards to the tune of any amount which they can use intermittently to procure petroleum products. This has made it convenient for easy transactions to transpire and many are comfortable with that.

Admirably, as an 100% indigenous company that has stood the test of time going further to establish branches in Liberia, Guinea, Ivory Coast and The Gambia which are vibrantly operating is indeed no mean feat. It is an accomplishment worth recognition.

The company is doing exceptionally well in all the countries it is functioning and indeed there are prospects for further expansion.

Timely payment of taxes to Government makes NP to be one of the largest taxpayers to Government.

The Management of NP is well determined to continue to contribute to development and despite the challenges it is currently grappling with, it impressively continues to take commendable strides that are benefitting the majority.




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