In its Service Delivery… Management of NP-SL Ltd is Very Keen on Optimizing Customer Satisfaction

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NP-SL: Held in Esteem for Being Foremost as a Resilient Company

By Amin Kef-Ranger

There is no doubt that NP-Sierra Leone Limited is highly known for prioritizing customer care and taking it to the highest pedestal in the country. Indeed such is indisputable when cognizance is taken of how Management is very keen on optimizing customer satisfaction in its service delivery on different fronts.

Members of staff of the company are very mindful of the fact that it is the customer that comes first and therefore needs the utmost attention always ensuring that transactions are conducted under a congenial atmosphere that always result into a win-win situation.

Through this brilliant and managerial initiative, the company has been making positive headways, positioning it to stand tall among other business entities in this part of the world.

The well-established oil marketing company is also relentlessly enhancing its strides to always ensure that imported petroleum products are available on the market and easily accessible to its numerous and esteemed customers. Management of the company has made it a matter of must for these products to be present in all the nook and cranny of the country.

Amidst various challenges that the company has encountered it has, however, successfully weathered those storms that could have dwarfed it or exposed it to extinction, save therapeutic intermittent Managerial injections that keep it upright and on the right course.

Demonstrating its true Sierra Leonean identity the company has maintained a policy of strictly adhering to the Local Content Policy ensuring that it has a maximum indigenous staff in its employ. What this actually means is empowering our brothers and sisters to access employment opportunities and reduce poverty.

As a matter of fact some members of staff continue to benefit from various trainings that have afforded them the conduit to imbibe useful skills to efficiently carry out certain assigned tasks. If we are counting the number of companies that have upheld the Local Content Policy, without any iota of doubt, NP-SL could be seen at the top.

1st for Customer Care was earned by the company because it has been widely acclaimed by many for solidly executing such.

In its drive to optimize customer satisfaction the company went the extra mile to install calibrated pumping machines which are not only modern but trustworthy, as opposed to old pumping machines which certain unscrupulous individuals used to cheat unassuming customers.

This is helping to repose confidence in customers that they are dealing with a very transparent entity. The friendliness of their pump attendants is very impressive and they are always there to timely respond to various concerns.

Still within the purview of 1st for Customer Care, the company is always in a position to enter into payment plans with its reliable and dependable customers including Ministries, Departments and Agencies for supplied fuel and lubricants as long as all the necessary modalities have been put in place.

When cognizance is taken of the fact that some of these institutions receive intermittent budgetary allocations then such an arrangement is very significant. Its significance in real terms borders on functional continuity of those institutions as they will be assured of supplies of petroleum products in as much as they keep honouring their obligations.

For those who have not tried NP Gas for the first time it is now time to give it a try. Designed in sizable varying cylinders and sold at various NP Filling Stations, this cooking device has been rated as one of the best that is on offer for sale. NP Gas is safe, user friendly and portable. Trying it will spur you to recommend it to others.

NP Smart Card is now in vogue and is one of the latest technological devices used to purchase petroleum products. Using it has attendant advantages as evident in procuring fuel at any time of the day even during times when monies could not be accessed from banks. It is secured, easy to use and very quick. It is now trending.

To crystallize proposed projects into tangible realities on the ground, Government needs the required financial resources to effectively do so and one sure way is from collection of taxes which is the mandate of the National Revenue Authority (NRA). NP is one big tax payer to Government and it has been doing so timely.

NP-SL remains undaunted, unperturbed amidst all the challenges it is going through and conscientiously it is steadily contributing to the socio-economic development of the country as well as positively changing communities and lives.

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