NASSIT Sierra Leone Observes One Week-Long Celebration of Customer Service

Bringing contributors & Pensioners Together…


By Theresa Vamboi

One of the nation’s premier institutions, the National Social Security and Insurance Trust has on Monday 7th October 2019 commenced the celebration of a week-long excellent service to their esteemed Customers.

The epoch making event, graced by NASSIT Staff from across the country, current contributors and pensioners was organised at the NASSIT Regional Office West in Freetown.

Delivering his address, the Deputy Director General, Mohammed Gondoe expressed his gratitude to particularly contributors and pensioners for making it to the event at the shortest notice. He said the celebration was colourful because of their presence.

The Deputy Director General schooled his audience on the genesis of  the  customer service  week which he said was first introduced by  the International Customer Service Association  in United States of America in  1984 , when  companies’  shareholders and their management considered it an obligation to value their clients and give back to society. This was later escalated and became a national event in the 1990s.

According to the Deputy Director General , NASSIT is joining global institutions  to celebrate this week long event to demonstrate the value the institution places on its esteemed customers and the important role the customer plays in the existence of the institution.

He reiterated NASSIT’s commitment to the provision of excellent service to both contributors and pensioners.

He recounted the giant steps NASSIT has taken to provide excellent service to the customers which among others are; the recognition of pensioners birthday through  birthday calls and celebrations, the introduction of hot line on the Africell and Orange Networks to enhance easy access to information, the use of Social media platforms  and the traditional media to deepen the knowledge of  customers, capacity building to empower staff to effectively service customers, the reintroduction of Pigeon hole to monitor the movement of claims and complaints and  Project 54 + as a step to minimise the delay in the processing and payment of Benefits.

Mr. Gondoe acknowledged the contributions of the scheme members to development and pledged his administration’s continued commitment to the provision of quality service to customers.

Speaking on the theme: “The Magic of Service” the Head of Customer Service Department, Princess Hawa Minah, encouraged her staff to be steadfast and dedicated to the service of humanity. According to her, there is pride in service and there is reward in steadfastness.

She concluded by re-affirming the commitment of NASSIT to the provision of quality service to their numerous customers.

Testimonies of their experiences with NASSIT were shared by pensioners who graced the occasion.



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