NP: Seeking Customer Satisfaction First!

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One of the most successful entity that is seriously functioning in this country, the National Petroleum (NP) Sierra Leone Limited, has been lauded for its contributions towards national development.
Being a very successful petroleum entity, NP had and still continues to contribute tremendously towards overall national development. It has branches in Guinea, Liberia, Ivory Coast and the Gambia.
This 100% indigenously-owned company has so far offered various jobs to residents in the afore-mentioned countries, thereby reducing poverty to a considerable level. This is also directly linked to it being one of the largest taxpayers to the National Revenue Authority (NRA), financially empowering the Government to roll out various development projects.
One of the most outstanding features that NP has is its competent managerial team, which from time to time comes up with good initiatives, always ensuring that they are effusively, effectively implemented to create value for money. Since it was established by 35 Sierra Leoneans who bought shares from the government years back, the company has grown from leaps and bounds; weathering storms that would have run it down. But the resolve of its shareholders and Management to succeed has been the centrepiece that has propelled NP to a higher level, equal to none in the sub-region.
If you ask those who really know NP, the feedbacks you will get will definitely rally around its commitment to customer care, which it strongly believes must be prioritised to give satisfaction.
The selflessness and commitment of the shareholders have made it possible for the company to empower many Sierra Leoneans and at the same time put it at a vantage position to continue to open more filling stations across the country. That again is another lane that the company is pursuing with fruitful dividends realized.
NP has doggedly maintained a good business relationship with its numerous customers’ right within the sub-region and most have confessed that they are realizing optimum satisfaction in dealing with NP. The company deals with individuals and various sectors of society, always ensuring that its various petroleum products are available and are sold at affordable prices. This keen symbiotic relationship with its customers has been paying dividends, always resulting in a win-win scenario, making NP very endearing to all and sundry.
The regulatory institution of the different petroleum companies in the country, Petroleum Directorate, has lauded NP for its efficient service delivery wherever it is operating.
The company is also known for offering Sierra Leoneans NP Gas cookers of various sizes, which are affordable, safe and very friendly to use. NP Gas could be purchased at all their filling stations across the country.
When we talk of the serious implementation of the Local Content Policy, NP stands out tall, as it is truly an indigenous company having all its indigenes, particularly in Sierra Leone, as its workers. This is one of the pillars that have made the company to turn out to be a success story.
The company’s result-oriented managerial team will definitely and sustainably continue to put NP at the top.
NP-SL Ltd is doing exceptionally well in all the countries it is functioning and indeed there are prospects for further expansion.

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