NP-Sierra Leone Maintains Excellence in Service Delivery


    By Amin Kef Sesay

    Sierra Leone’s leading importer and marketer of high quality petroleum products, the National Petroleum Company Limited, NP (SL-Ltd) is now rolling out initiatives that will give the general public what they do desire.

    The company’s General Manager Kobi Walker and Board of Directors have looked at best options give effective service delivery to the people. Customer Care has been strengthened and today we are hearing about plans for better enhancing this priority so that customers would come to appreciate the company more.

    Reports from its most recent Blackhall Road Filing Stations said that customers in the East End of Freetown now enjoy good customer service. Times un-numbered, Kobi Walker has reiterated that the company is here to serve their customers well by giving them best services.

    Looking from the current modern calibrated pumping machines installed in all its locations, there is ease of doing business as customers no more queue to get refilled. They are friendly and pump attendants are trained in KYC (Know Your Customer).

    Its significance in real terms borders on functional continuity of those institutions as they will be assured of supplies of petroleum products in as much as they keep honoring their obligations.

    In this country today, for one to see a successful business entity that is owned mainly by Sierra Leoneans and having a maximum number of indigenes as members of staff is like trying to find a lost needle on the beach, although there are some that could be identified..

    For NP-SL Ltd this has been a big achievement as the company is strongly adhering to the country’s Local Content Policy. Making use of local brains has been identified as one of the conduits through which developing countries like Sierra Leone could attain economic empowerment. Correspondingly, if there is a continuation of the colonial mentality that it is only by importing foreign ideas and skills that we will get there then such could be a very sad mistake.

    By providing job opportunities for hitherto jobless Sierra Leoneans, NP-SL Ltd continues to help in alleviating poverty by putting monies into pockets which could be utilized to take care of responsibilities.

    For those who have not tried NP Gas for the first time it is now time to give it a try. Designed in sizable varying cylinders and sold at various NP Filling Stations, this cooking device has been rated as one of the best that is on offer for sale. NP Gas is safe, user friendly and portable. Trying it will spur you to recommend it to others.

    NP Smart Card is now in vogue and is one of the latest technological devices used to purchase petroleum products. Using it has attendant advantages as evident in procuring fuel at any time of the day even during times when monies could not be accessed from banks. It is secured, easy to use and very quick. It is now trending.

    To crystallize proposed projects into tangible realities on the ground, Government needs the required financial resources to effectively do so and one sure way is from collection of taxes which is the mandate of the National Revenue Authority (NRA).  NP- Sierra Leone is one of the big time tax payers in the country and it is very compliant in that direction.

    From all indications, it is crystal clear that NP-SL Ltd is here to stay in order to give the best and contribute tremendously to the socio-economic development of the country. Indeed the company is passionate and committed towards attaining those objectives.


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