NP-SL Achieves Premier Status in Customer Care Excellence

By Amin Kef-Ranger

It is strongly incontestable that the leading petroleum company in the country, NP-Sierra Leone Limited (NP-SL Ltd), is highly known for being the first in the realm of customer care. This is indisputable when cognizance is taken of how Management is very keen on optimizing customer satisfaction in its service delivery on different fronts.

Members of staff of the company are very mindful of the fact that it is the customer that comes first and therefore needs the utmost attention always ensuring that transactions are conducted under a congenial atmosphere that results into a win-win situation. For this brilliant and managerial initiative, the company has been making positive headways in positioning to stand tall among other business entities in this part of the world.

With a capable and result-oriented Staff, working collaboratively and assiduously, where even the cleaner is regarded as highly relevant there is bound to be positive outcomes and the company has mastered this by ensuring that synergy is enhanced.

One admirable quality that NP-SL Ltd possesses is working tirelessly and effectively using its contacts with oil-producing countries in order to ensure that there is timely purchase and delivery of petroleum products to avoid shortages. It goes without saying that fuel, for example, could be a political commodity in the sense that fluctuation in its price would make a Government likeable or unpopular. When the price goes up then people blame the Government for that but if it goes down it is kudos for the political administration.

Its timely importation of petroleum products has earned NP high commendations from various quarters simply because it helps to cushion unrest and other forms of disadvantageous effects one of which is increase in transport fares, increase in the prices of certain commodities. The pro-activeness of the company invariably has a direct impact on poverty reduction in variable ways.

Some who may not be aware of the fact that NP-SL Ltd is wholly owned by Sierra Leoneans vis-à-vis the visibility of the company and how it is remarkably striving could find it hard to believe that it a truly indigenous company.

However, that remains the plain truth when it is learnt that it was Sierra Leonean 35 workers formerly working for British Petroleum (BP) who pulled together their end of service benefits to purchase shares which were used to establish NP, which today is a success story of an indigenous company, having branches in various parts of the country and in other four West African countries namely Liberia, Guinea, Ivory Coast and The Gambia. The company’s operations right across the spectrum is contributing towards revenue generation and job creation for many.

With gas as one its marketable products it was thought wise to be producing gas cookers, popularly known as NP Gas, which could be access at their different filling stations. According to investigation conducted NP Gas is cooking-friendly, safe and long lasting. It is going at an affordable price and many are going for it.

The company, in line with matching with technology, introduced the use of a Smart Card widely known as NP Smart Card which is a Card with memory chip embedded that can be credited with money and debited when it is used during the purchase of fuel. The holder only slots the loaded card into the space on the pumping machine after commanding the amount of fuel to be pumped and the exact amount is discharged with the card ready for another recharge to be used for the next purchase. It has been acknowledged that it is a safe, cashless way of conducting transactions assuring greater security and budgetary adjustments.

When reference is made to the effective implementation of the Local Content Policy, then NP-SL Ltd stands tall within that realm as nearly all its members of staff are Sierra Leoneans thereby making use of local talents everywhere they are operating. The Local Content Policy is indeed an engine of growth and NP is making full use of it.

Although these are trying times for the company in terms of easily accessing petroleum products as a result of the war between Russia and Ukraine, however, Management is doing everything possible to ensure that these products are available and accessible.



Please enter your comment!
Please enter your name here