By Amin Kef (Ranger)
NP-SL Ltd has been recognized for its exceptional care and service to its numerous customers, earning the prestigious accolade of 1st place for Customer Care in the country. The company’s commitment to its clientele has been evident through its wide-ranging services across different regions, even in remote areas. Well-meaning entrepreneurs have joined hands with NP-SL Ltd to establish Filling Stations, strategically located for easy access, allowing the majority of customers to conduct transactions conveniently.
One striking aspect of the company’s customer-centric approach is its genuine concern for safety. NP-SL Ltd offers valuable advice to its customers and even extends well-wishes to passengers using various modes of transportation like taxis, Kekehs and Okadas while they are on the roads.
The company’s dedication to customer satisfaction is reflected in the measures it has taken to prevent any grievances related to petroleum product purchases. Modern calibrated pumping machines have been installed at all NP-SL Ltd Filling Stations, ensuring customers receive the exact quantity of fuel they pay for, without any chance of being cheated by pump attendants.
During a recent countrywide survey aimed at understanding customers’ views on NP-SL Ltd’s operations, the responses were overwhelmingly positive. Most respondents praised the company’s shareholders and Management for their effective service delivery and the utmost satisfaction they provide to customers.
Prominent figures, including Social Commentator Mohamed Bai Sesay and Development Specialist Abdulai Braima, lauded NP-SL Ltd for its customer care efforts. They emphasized the importance of local content and how the company’s policy of exclusively offering employment to Sierra Leoneans contributes to national development and empowerment.
Customers also commended NP Gas, the company’s cooking device that is efficient and environmentally friendly. Many expressed their satisfaction with the NP Smart Card, a convenient means of purchasing petroleum products without the need for cash transactions.
Overall, the consensus among the respondents was clear – NP-SL Ltd’s caring approach towards its customers is akin to a mother’s love for her children. The company’s commitment to providing high-quality products and services has earned it a well-deserved reputation for exceptional customer care in Sierra Leone.