NP-SL: Indisputable Leader in Enhancing Customer Care

By Amin Kef Sesay

It is strongly incontestable that the leading petroleum marketing company in the country, the National Petroleum- Sierra Leone Limited, is well known to stand tall within the realm of enhancing customer care by making it a key objective in its modus operandi. The Company cares for all irrespective of being considered high or low in society. This is indisputable when thorough cognizance is taken of how Management is very keen in optimizing customer satisfaction in its service delivery on different fronts.

Members of staff of the company are very mindful of the fact that it is the customer that comes first and therefore needs the utmost attention always ensuring that transactions are conducted under a congenial atmosphere that result into a win-win situation. For this brilliant and managerial initiative the company has been making positive headways positioning it to stand tall among other business entities in this part of the world.

With a capable and result-oriented work team, working collaboratively and assiduously, where even the cleaner is regarded as highly relevant there is bound to be positive outcomes and the company has mastered this by ensuring that synergy is enhanced.
One admirable quality that NP-SL Ltd possesses is working tirelessly and effectively, using its contacts with oil producing countries, in order to ensure that there is timely purchase and delivery of petroleum products of high quality to avoid shortages.

It goes without saying that fuel, for example, could be a political commodity in the sense that fluctuation in its price would make a Government likeable or unpopular. When the price goes up then people blame the Government for that but if it goes down it is kudos for the political administration.

Its timely importation of petroleum products has earned NP high commendations from various quarters simply because it helps to cushion unrest and other forms of disadvantageous effects one of which is increase in transport fares, increase in the prices of certain commodities. The pro-activeness of the company invariably has a direct impact on poverty reduction in variable ways.

Some who may not be aware of the fact that NP-SL Ltd is wholly owned by Sierra Leoneans vis-à-vis the visibility of the company and how it is remarkably striving could find it hard to believe that it a truly indigenous company.

However, it remains the plain truth when it is understood that it was 35 Sierra Leonean workers formerly working for the British Petroleum (BP) Company who pulled together their end of service benefits to purchase shares which were used to establish NP, which today is a success story , having branches in various parts of the country and in other four West African countries namely Liberia, Guinea, Ivory Coast and The Gambia. The company’s operations right across the spectrum is contributing towards revenue generation and job creation for many.

With gas as one its marketable products it thought it wise to start production of gas for cooking, popularly known as NP Gas, which could be accessed at their different filling stations.

According to investigation conducted NP Gas is cooking-friendly, safe and long-lasting. It is going at an affordable price and many are going for it.

When reference is made to Local Content, which by law is a Policy, the NP-SL Ltd. stands tall within that realm as nearly all its members of staff are Sierra Leoneans thereby making use of local talents everywhere they are operating. The Local Content Policy is indeed an engine of growth and NP is making full use of it.

The use of NP Smart Card has gained wide currency as it is used to purchase fuel in an easier and convenient way. As long as the NP Smart Card contains money it could be used to purchase any amount of fuel that an individual may require at a particular Filling Station. It prevents individuals and enterprises from moving around with huge sums of money for the purpose of purchasing fuel. It has now become trending.

Castrol GTX is said to be among the best lubricants that makes engines to perform very better giving longevity to the engines of vehicles and other equipment that do use engine oil. Going at affordable prices at NP Filling Stations it is one that vehicle owners will never regret securing for their vehicles.

By making their numerous customers feeling at ease and getting them comfortable, treated with dignity, friendliness it can never be disputed or contradicted that indeed NP-SL Ltd truly deserves the accolade of 1st for Customer Care.

Without any iota of doubt NP-SL Ltd is growing taller and taller as time flies while doing its level best to satisfy each and every customer.


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