NP-SL: Just too Steadfast in Rolling Out Optimal Customer Satisfaction


    By Amin Kef Sesay

    The selfless commitment of the original 37 shareholders of the National Petroleum Sierra Leone (NP-SL) to ensure that their efforts should not go in vain but rather turn out to be very successful has been   identified as a cardinal contributory factor that drove the initiatives and policies of an indigenously-owned petroleum company to become a towering business entity not only in Sierra Leone but within the West African sub-region.

    Talking about strict adherence and effective implementation of the  Local Content Policy, NP-SL stands tall as it is truly the only truly 100% indigenous owned company that employs almost 100% Sierra Leoneans as employees. It has been established that with the proper implementation of the Local Content Policy economic empowerment is assured of individuals and the State.

    It is important to note that under the current Local Content Act, industrial, manufacturing, mining, petroleum, services (legal, financial and insurance), agriculture and agro-business, transportation (road, maritime and aviation), hotel and tourism, public work/construction, energy and health have been identified as key areas covered by the Act to enhance sustainable socio-economic growth. Investors are supposed to be employing Sierra Leoneans in managerial and lower level positions as required by the Act thereby increasing job opportunities in the country.

    NP-SL, by giving preference to employing Sierra Leoneans, is a clear indication of a company that is utilizing local talents thus making it possible for indigenes to acquire useful knowledge and skills through training courses that could be applicable in other places.

    Furthermore, it has been discovered that the synergy that runs through management, staff and board members of the National Petroleum Sierra Leone (NP-SL) company is another major reason why the company is contributing greatly to improving the lives of its workers and their dependents and also contributing to the company’s growth and the socio-economic development of the country at large.

    The National Petroleum- Sierra Leone (NP-SL) is on record for having capable and competent managerial teams of Sierra Leoneans at the helm of affairs, who from time to time come up with smart initiatives, always ensuring that those initiatives are effectively and efficiently implemented to derive value for money.

    It is also anchored that the National Petroleum (NP) Sierra Leone Limited, apart from it being lauded for being one of Sierra Leone’s biggest tax payers, is also being commended for its invaluable contributions towards building the country’s economy.

    Besides having filling stations in various parts of the country, NP-SL is also vibrantly operating in Guinea, Liberia, Ivory Coast and The Gambia. In all the aforementioned countries the company is indeed doing tremendously well to the utmost satisfaction of many who continue to benefit from NP-SL products and services.

    This company has so far offered various jobs to workers in the afore-mentioned countries, thereby reducing the levels of poverty to a considerable level in those countries.

    Since its establishment, the company has grown from leaps and bounds; weathering storms that would have run it down. However, the dogged resolve of its shareholders and successive management teams having the zeal to succeed at all cost under any strain has been the driving force propelling NP to higher levels thus making it very competitive in the sub-region.

    Asking those who really know NP, the feedback you get indicate that one of its prime commitment is that which has to do with customer care which NP strongly believes must be prioritized to give optimal satisfaction.

    It has maintained a good business relationship with its numerous customers right across the sub-region where it exists and operates with most consumers honestly confessing that they are always delighted in dealing with NP.

    The company deals with individuals and various sectors of society, always ensuring that its various petroleum products are available and are sold at affordable prices. This keen mutual relationship with its customers has been paying huge dividends, always resulting in a win-win situation, making NP very endearing to all and sundry and envy to its competitors.

    The regulatory institution of the different petroleum companies in the country, the Petroleum Directorate, has also lauded NP in recent times for its efficient service delivery in its areas of operation and for its committed adherence to the country’s business laws.

    The company is also known for offering Sierra Leoneans affordable NP Gas Cookers of various sizes, which are safe and very friendly to use. NP Gas could be purchased at all their filling stations across the country and the very gas used to refill them is also sold to replenish depleted stocks.

    The company’s result-oriented management team is definitely and sustainably continuing to put NP at the top and conspicuously on the map of the West Africa sub-region..

    It  is doing exceptionally well in all the countries it is functioning and indeed there are prospects for further expansion.

    It can therefore be justifiably stated that the National Petroleum Limited is the country’s reliable fuel provider as it always ensures that its stockpile of petroleum products is always at an appreciable level to last over time.

    NP has received numerous awards; the latest being: “Best Company of the Year” that was received on 6th July 2019 during the National Business Award 2018/2019 held at the prestigious Bintumani Hotel.

    Various tests to determine quality and standard indicate that consumers of National Petroleum-SL products say they have never had cause to grumble about the company’s products.

    It should be reiterated that customer care is one key element for the success of the National Petroleum Sierra Leone (NP-SL).
    Another most important feature of NP-SL is its smart cards which customers can use to make transactions very easily and conveniently.

    It has been widely acknowledged that NP SL has been very business savvy over the years amidst foreseeable and unforeseeable challenges, doing so diligently and professionally to continue to be a very progressive company that will stand the test of time as it continues to serve humanity.  .




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