NP (SL)’s Efficient Service Delivery Gives Utmost Satisfaction to Many

National Petroleum Sierra Leone Limited (NP-SL-Ltd)

By Amin Kef (Ranger)

In conversations held with Pump Attendants at various NP Filling or Gas Stations in Freetown and upcountry, it was conclusively discerned that the vast majority of them have at one point in time benefited from a training facilitated by the company. What were also evidently displayed relate to professional skills used in the handling of customers’ concerns and in applying them in the discharge of their respective duties.

NP (SL) Ltd is a petroleum importing and marketing company that has been at the forefront of conducting transactions in petroleum products right across the nation.

When making reference to privately owned business entities in this country that have demonstrated attributes such as efficiency and effectiveness in timely service delivery then NP (SL)Ltd stands out tall.

The company is renowned for its pro-active stance in always trying to optimize customer care, which the Shareholders, Board and Management hold in high esteem with the view that in the absence of its numerous customers then the company’s existence could become redundant.

Giving or actualizing customer satisfaction is very key which is why the company does everything within its ambit to give customers high grade petroleum products. Through its pro-activeness and the ultimate desire to give out the best, latest innovative and technological pumping machines were installed at the company’s various Filling Stations, one of which are calibrated pumping machines that pump the appropriate quantity of petroleum products paid for. As they are very transparent, these calibrated pumping machines continue to instill confidence in customers that they are dealing with a very transparent company as well as feeling that they are getting their money’s worth.

Within the same ambit of bringing technology closer to its customers for enhanced transactions, the idea of availing its customers the use of NP Smart Card was borne. Today we hear of “fuel on your smart card” which figuratively could be interpreted within the context of using a financially loaded NP Smart Card to purchase the right number of petroleum products one intends to utilize without any physical monetary transactions. Using NP Smart Card guarantees safety, saves time and gives air of importance to the holders, some considering them as the crème-de la crème of society, when in actual fact anyone can make use of it. It creates a situation where a customer will intermittently know the balance of finance on his card and use such information to make informed decisions as to further top up or utilize, for example, the quantity of fuel that the balance amount could procure.

With a view to make people gain easy access to a device that could be suitable for various cooking purposes, NP Gas was introduced and since gas is one of the petroleum products that is up for sale then it just falls in place that it will be prudent to make it convenient for people to access them at their filling stations and from authorized dealers, going at affordable prices. It had been undoubtedly proven that they are environmentally friendly and safe to use as well as refill.

When job opportunities are created from time to time, the negative impacts of poverty subside with a corresponding upsurge in peace and tranquillity. Instead of tempers rising, daggers drawn out there will be joy and harmonious co-existence. Through its expansionist drive and to match up with modern trends, NP-SL has been providing various jobs for many who were hitherto at the lower ends of society. Family lives have been transformed for the better and there is room for future positive outcomes.

As a matter of fact, NP-SL-Ltd has been recognized for being a company that has doggedly insisted on maintaining its indigenous posture. Its shareholders are all Sierra Leoneans and they put premium on maintaining an indigenous stance with majority of its staff being indigenes. The company is very mindful that with the implementation of the Local Content Policy it is positively contributing to the socio-economic development of the country. NP is committed to serve the people of this country.

Having branches in neighbouring Guinea, Liberia, Ivory Coast and The Gambia shows that indeed NP-SL Ltd is striving to become a multinational company, a big achievement worthy of commendation as it depicts seriousness and progress.


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