By Foday Moriba Conteh
In a historic event held at the prestigious Lagoonda Complex on Aberdeen in the West End of Freetown, Orange SL marked a significant milestone on February 1, 2024. The telecommunications giant announced its attainment of the ISO 9001:2015 Certification, making it the first telecom company in Sierra Leone to receive global recognition for its quality management system.
The announcement took place during a grand dinner attended by distinguished personalities, including the Minister of Information and Civic Education, Chernor Bah, Deputy Minister of Communication, Technology and Innovation, Ibrahim Sannoh, and the Director-General of the National Communications Authority (NatCA) Amara Brewah. The gathering also included the EU Ambassador to Sierra Leone, Manuel Müller, Honorable Members of Parliament, Heads of Government Departments and Agencies, Corporate Customers, and Members of the Fourth Estate.
The ISO 9001:2015 certification is a globally recognized standard for quality management systems. It signifies Orange SL’s commitment to enhancing performance, meeting stakeholder needs, and exceeding customer expectations. The certification establishes the telecom giant as a pioneer in implementing robust quality management systems, aligning with international standards.
Sekou Amadou Bah, the Chief Executive Officer of Orange SL, expressed his elation at being the first telecom company in Sierra Leone to achieve this prestigious certification. He emphasized the achievement as a testament to Orange SL’s dedication to superior services, operational efficiency, and continuous improvement. The certification reflects the company’s unwavering commitment to customer satisfaction, setting them apart in the competitive telecommunications market.
The ISO 9001:2015 Certification demands the implementation of policies and procedures to ensure the delivery of high-quality products and services. CEO Sekou Amadou Bah highlighted that this recognition strengthens Orange SL’s credibility, showcasing their dedication to prioritizing customer satisfaction above all else. He affirmed that the certification is a powerful message to customers, partners, and stakeholders that Orange SL is a trusted and reputable mobile network company.
Orange SL’s CEO underscored the significance of customer-centricity in their business strategy, stating that the ISO 9001:2015 Certification reinforces their focus on open communication, feedback integration, and continuous improvement. He reiterated the company’s commitment to quality management policies based on values of trust, exemplarity, simplicity, excellence, and performance.
Rufina Adjivon Tucker, Project Lead and Program Director of Orange Sierra Leone, emphasized the certification’s importance in signifying the company’s commitment to quality standards and its relentless pursuit of excellence.
Cheikh Diongue Mbaye, the Chief Compliance Officer of Orange Sierra Leone, emphasized the certification as a test of the company’s integrity and dedication to upholding the highest international standards.
Commending Orange SL for this remarkable achievement, Minister of Information Chernor Bah praised the company’s exemplary performance and its contribution to the Government’s development efforts through Corporate Social Responsibility.
Amara Brewah, Director-General of NatCA, commended Orange SL as the telecom regulator, urging other service providers to follow Orange SL’s example in optimizing customer care and providing quality services.
The ISO 9001:2015 Certification not only reinforces Orange Sierra Leone’s commitment to stakeholders but also establishes satisfaction, trust, sound quality control processes, productivity, and a culture of continuous improvement, as the company continues to lead the way in the telecommunications industry.