Operating at the highest international service delivery standard, National Petroleum NP customers have never had cause to grumble about sub-standard products or shoddy service at its outlets.
Being Sierra Leone’s leading and longest serving oil marketing company, the National Petroleum (NP) SL Limited continues to weather the storm gallantly as it endeavours to give optimum satisfaction to its esteemed customers across the country as well as in neighbouring Liberia, Guinea, Ivory Coast and The Gambia where it also operates – a truly multinational Sierra Leone giant.
Number one for customer care, NP’s management is aware that paying maximum attention to customer care is key to its viability and sustainability in a highly competitive market.
Since its establishment, NP has been meaningfully contributing to economic growth through payment of taxes and rolling out meaningful interventions in the discharge of Corporate Social Responsibility that are transforming lives and improving communities.
The company always ensures that petroleum products are always available, thereby preventing shortages that could create shocks in many quarters. The level of confidence which overseas business partners have reposed in the company has made it possible for it to enter into payment agreements thereby keeping the demand and supply chain open and running.
The company has gained reputation for offering a variety of managerial and technical jobs to Sierra Leoneans throughout the countries it operates; thereby helping in improve standards of living.
NP-SL giving preference to employing Sierra Leoneans is clear indication that it adheres to the country’s Local Content Policy.
Utilizing local talents make it possible for indigenes to acquire useful knowledge and skills through training courses that could be applicable in other places.
In addition, the company sells the best cooking gas that is available in hundreds of outlets across the country, thereby contributing to creating cleaner environments, thus aiding the work of EPA.
In this digital age, moving away from the traditional way of transacting business has now become the norm. As such, NP introduced the use of smart cards with which customers can procure any quantity of petroleum products easily.
“Using NP smart card always makes transactions very easy and convenient for me,” Gibril Koroma, an engineer informed.
The public’s recognition of the invaluable contributions of NP both to its numerous esteemed customers across the country and to national development has seen it bag meritorious awards from different organisations.
The latest was “Best Company of the Year” received on 6th July 2019 during the National Business Award 2018/2019.