Lessons Learned from NP-Sierra Leone Could serve as a Road-Map to Success

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    By Amin Kef Sesay

    The National Petroleum Sierra Leone Limited (NP-SL Ltd) is among one of the oldest thriving indigenous companies that have stood the test of time in this country and it is viably moving from one height to another. A committed and dedicated company that is here for real business, NP-SL is an epitome of how selflessness and sincerity of purpose can powerfully transform an initiative into a towering business entity. The original 35 shareholders really harnessed those attributes very well and infused them in policies and managerial decisions that contributed immensely to the development of the company.

    It is an established fact that certain indigenous companies were ambitiously set up by certain individuals with big dreams of turning them into conglomerates. Lamentably, with time some of those business ventures collapsed like a pack of cards as a result of internal pressures and external forces. Unwise managerial decisions, political unrests, inability to strongly compete and sheer lack of perseverance sent some of those companies into oblivion well before consolidating their bases. With particular reference to the 11 year senseless war that wasted lives and properties most locally founded business entities just dissipated into thin air.

    Authoritatively, it can be categorically stated that NP-SL is an exception to the norm. Like other business entities, NP-SL was badly shaken by the war but it will interest many to know that though it was seriously affected such did not deter the resolve of NP-SL to continue doing business as it used to do before. With confirmation of relative peace in the country NP-SL bounced back and by putting the right things in places normal transactions in petroleum products gradually took momentum to the utmost satisfaction of many. Today, amidst teething challenges, the company keeps surviving.

    Currently, the company has earned a good reputation for enhanced customer service delivery as a result of its pro-active stance in always trying to optimize customer care, which it holds in high esteem with the view that in the absence of its numerous customers then the company’s existence is meaningless. To the shareholders and Management of the company, achieving customer satisfaction is very precious and key which is why it does everything within its reach and reasonably to give customers high grade petroleum products at affordable prices.

    Through its pro-activeness and the ultimate need to succeed, latest innovative and technological techniques were installed and applied at the company’s various Filling Stations, one of which are calibrated pumping machines that pump the appropriate quantity of petroleum products paid for. As they are very transparent, these calibrated pumping machines continue to instill confidence in customers that they are dealing with a very transparent company as well as feeling that they are getting their money’s worth.

    Within the same ambit of bringing technology closer to its customers for enhanced transactions, the idea of availing its customers the use of NP Smart Card was borne. Today we hear of “fuel on your smart card” which figuratively could be interpreted within the context of using a financially loaded NP Smart Card to purchase the right number of petroleum products one intends to utilize without any physical monetary transactions.

    Using NP Smart Card guarantees safety, saves time and gives air of importance to the holders, some considering them as the crème-de la crème of society, when in actual fact anyone can make use of it. It creates a situation where a customer will intermittently know the balance of finance on his card and use such information to make informed decisions as to further top up or utilize, for example, the quantity of fuel that the balance amount could procure.

    With a view to make people gain easy access to a device that could be suitable for various cooking purposes, NP Gas was introduced and since gas is one of the petroleum products that is up for sale then it just falls in place that it will be prudent to make it convenient for people to access them at their filling stations and from authorized dealers, going at affordable prices. It had been undoubtedly proven that they are environmentally friendly and safe to use as well as refill.

    Strengthening relevant institutions as it did recently in capacitating the Kissy Branch National Fire Force with a standard water facility to capably respond to fire emergencies is just one way through which NP is complementing efforts being made by both the central and local Governments in fostering development interventions geared towards improving overall standards of living. NP Gas has now become the ubiquitous cooking friend in many households and many are trying not to miss out on it.

    When job opportunities are created from time to time, the negative impacts of poverty subside with a corresponding upsurge in peace and tranquility. Instead of tempers rising, daggers drawn out there will be joy and harmonious co-existence. Through its expansionist drive and to match up with modern trends, NP-SL has been providing various jobs for many who were hitherto at the lower ends of society. Family lives have been transformed for the better and there is room for future positive outcomes.

    People who intend to set up businesses that they would like to flourish must understudy NP-SL, see how it grew and learn valuable lessons that could serve as a roadmap to higher heights. NP-SL is flying the country’s flag not at half -mast but fully and glowingly.

                                                                                             

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