The National Petroleum (NP) Sierra Leone Limited is indeed striving amidst challenging times to give optimal satisfaction to its esteemed customers in all the places it is providing services. Many, whom this medium talked with, frankly intimated that they are very much appreciative of the quality services that they do receive whenever they interface with the company.
1st in terms of customer care, the Management of NP is very mindful of the fact that giving maximum attention to customers is very key to its viability. This is all the more reason why NP has become so endearing to many countrywide.
It has gone down the annals of history that the company is impressively one of the most successful indigenous entities that sustainably forged ahead when others collapsed for a variety of reasons.
A marked reality of the company’s viability is evident in its opening of branches in Guinea, Liberia, Ivory Coast, The Gambia and in all of those places providing qualitative customer care services to residents has become a prime priority.
NP has been meaningfully contributing to economic growth through payment of taxes and rolling out meaningful interventions in the discharge of Corporate Social Responsibility that are transforming lives and improving communities.
The company always ensures that petroleum products are always available and such has been preventing shortages that could create shocks in many quarters. The level of confidence which overseas business partners have reposed in the company has made it possible for entering into payment agreements thereby keeping the demand and supply chain open and running.
The company has gained reputation for offering different jobs to Sierra Leoneans throughout the country where it is operating and this has helped in improving standards of living.
NP-SL gives preference to Sierra Leoneans with regards offering jobs, a clear indication that it is strictly poised towards adherence to the country’s Local Content Policy.
Utilizing local talents makes it possible for indigenes to imbibe useful knowledge and skills through training exercises that could be applicable in other places.
The company has one of the best cooking gadgets, known as NP Gas that offers suitability for cooking purposes. There are different sizes and they could be found at all the filling stations of the company and also accessed from agents.
In this digital age, moving away from the traditional way of transacting business has now become the norm. It is along such a line that it was thought wise on the part of the shareholders and Management to introduce the use of smart cards. With these cards, customers can procure petroleum products of whatever quantity they do desire.
“Using NP smart card always makes transactions very easy and convenient for me,” Gibril Koroma, an engineer informed.
For its solid service delivery to its numerous esteemed customers right across the country, the company over the years, has gained widespread recognition and admiration evident in bagging awards from different organisations.
The latest was being awarded “Best Company of the Year” on 6th July 2019 during the National Business Award 2018/2019.
NP is really around for business though there are challenges to be overcome.